Job Description

Job Title Junior Customer Service Manager

Description

Junior Customer Service Manager (m/f) DubaiUAE

About the role
Coordinate and monitor supply chain operations
Ensure premises, assets and communication ways are used effectively
Utilize logistics IT to optimize procedures
Plan and track the shipment of final products according to customer requirements
Ensure shipping documents are properly filed
Track, prioritize and route orders with our CRM tool
Manage all important documents such as advanced shipping notice, pick slips, bills of lading etc.
Direct the flow of packages from preparation to shipment
Collaborate with other departments such as warehouse and purchasing in order to optimize the processes
Ensure compliance to legal regulations and company policies
Plan and supervise the shipments from production to the end-user
Report to management on a regular basis
About you
Bachelor's degree in business administration, supply chain management, information technology or other relevant field
1-2 years experience in customer service will be appreciated
Excellent knowledge of MS Office (especially Excel )
First experience with an ERP system (f.e. SAP, MS Navision/AX, etc.)
Excellent written and spoken English skills (German or Arabic is an advantage)
Ability to work with little supervision and track multiple processes
Outstanding organizational and coordination abilities
Excellent communication and interpersonal skills

About XALThe success story of XAL started over 30 years ago. It has been characterised by rapid growth, dynamic development and technical innovations. Today, the XAL group is an international company with 1300 employees, headquartered in Graz/Austria and 30 international subsidiaries. XAL is specialised in technical lighting solutions illuminating shops of renowned brands, modern offices and headquarters, exclusive hotels, restaurants and private homes worldwide. Every single day we challenge the limits of technical feasibility in order to create exceptional lighting solutions. We offer our employees a great scope in their roles and room for individual development and career opportunities. Let us continue our success story together.
Various career opportunities, also international

Hard and soft skills training at XAL Academy

International company and team

Fun at team activities and events

Apply now!
XAL GmbH | attn. Rabee Saleh
We are looking forward to receiving your application.

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