Job Description

Job Title Customer Service Manager

Description

Customer Service Manager - Urgent Position Company : Lufthansa Technik Ag Job Type : Full Time Dubai Number of Applicants : Apply Now


We are hiring a driven Customer Service Manager to join our stellar team at Lufthansa Technik AG in Dubai.
Growing your career as a Full Time Customer Service Manager is a terrific opportunity to develop exceptional skills.
If you are strong in planning, cooperation and have the right personality for the job, then apply for the position of Customer Service Manager at Lufthansa Technik AG today!
Lufthansa Technik is the world's leading provider of maintenance, repair and overhaul services and modifications in the aviation industry. With more than 20,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers a full range of aircraft technology services to around 800 customers around the world. What makes us so successful? We do. The people at the Lufthansa Technik Group. Whether engineering, IT or logistics, first-year apprentice or highly specialized professional - we not only keep aviation in motion. We are working on its future every day. We are innovators, technoholics and those who think aviation forward. Our pioneering spirit discovers the next horizon even in the smallest detail. We are Aviationeers. What about you? Tasks As the Customer Service Manager, you will perform the following duties:
Central contact for major accounts, reporting to Head of Customer Service in Hamburg.
Administrating repair events for our airline customers in the region.
Negotiating sales orders with airline and aviation MRO customers.
Build up relationship network in Middle East, (North) African and Turkish market.
Monitor and develop the accounts due payment process.
Handling, coordinating and documenting customer queries.
Handling local material with external service providers.
Arrange and document material supply measures.
Arrange the return of the equipment to the customer and/or repair facilities.
Handle special assignments and projects.

• Takeover of additional tasks when is required. Behind the scenes A dynamic team awaits you! Join our team and shape the future of one of the largest aviation companies in the world! We want to share this journey with you! Come and join the fascinating airline industry! Requirements The ideal Customer Service Manager must fulfill the following requirements:

A-level/High School Diploma or equivalent level of education.
Technical education such as aeronautical engineering, aviation or comparable.
Experience with business analytics and engineering physics.
Relevant work experience in material management, in a technical background or in maintenance and repair of aircrafts required.
Experience in working with commercial responsibility.
Knowledge of and correlation of business administration.
Advanced knowledge in relevant IT systems (MS Office, SAP R/3).
English language.
German language or other language desirable.
Ability to be persuasive and assertive.
Excellent communication and interpersonal skills.
High level of customer service skills.
Willingness to travel.

• CV/ Resume required. * Must possess a legal work permit in United Arab Emirates. Company About Lufthansa Technik AG Lufthansa Technik is the world's leading provider of maintenance, repair and overhaul services and modifications in the aviation industry. With more than 20,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers a full range of aircraft technology services to around 800 customers around the world. What makes us so successful? We do. The people at the Lufthansa Technik Group. Whether engineering, IT or logistics, first-year apprentice or highly specialized professional - we not only keep aviation in motion. We are working on its future every day. We are innovators, technoholics and those who think aviation forward. Our pioneering spirit discovers the next horizon even in the smallest detail. We are Aviationeers. What about you? The ideal Customer Service Manager must fulfill the following requirements:

A-level/High School Diploma or equivalent level of education.
Technical education such as aeronautical engineering, aviation or comparable.
Experience with business analytics and engineering physics.
Relevant work experience in material management, in a technical background or in maintenance and repair of aircrafts required.
Experience in working with commercial responsibility.
Knowledge of and correlation of business administration.
Advanced knowledge in relevant IT systems (MS Office, SAP R/3).
English language.
German language or other language desirable.
Ability to be persuasive and assertive.
Excellent communication and interpersonal skills.
High level of customer service skills.
Willingness to travel. *CV/ Resume required. * Must possess a legal work permit in United Arab Emirates. As the Customer Service Manager, you will perform the following duties:
Central contact for major accounts, reporting to Head of Customer Service in Hamburg.
Administrating repair events for our airline customers in the region.
Negotiating sales orders with airline and aviation MRO customers.
Build up relationship network in Middle East, (North) African and Turkish market.
Monitor and develop the accounts due payment process.
Handling, coordinating and documenting customer queries.
Handling local material with external service providers.
Arrange and document material supply measures.
Arrange the return of the equipment to the customer and/or repair facilities.
Handle special assignments and projects.

• Takeover of additional tasks when is required.

Benefits of working as a Customer Service Manager in Dubai:
? Learning opportunities
? Company offers career progression opportunities
? Attractive package
Apply Now
Dubai
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