Job Description

Job description:

Customer Service & Operations Coordinator:

Education:

Bachelor's degree in Business Administration, Supply Chain Management, International Trade, or a related field.

Experience:

o Minimum 2-4 years of experience in customer service, logistics coordination, or

export/import operations.

o Prior experience working with freight forwarders, SGS, and export documentation is highly preferred.

o Experience in handling customer complaints, documentation, and post-sales support is essential.

Skills & Competencies:

o Strong organizational and multitasking skills.

o Proficient in Microsoft Office (Excel, Word, Outlook); experience with ERP and systems is a plus.

o Excellent communication and interpersonal skills to liaise with internal teams and external stakeholders.

o Attention to detail with a proactive and solution-oriented mindset.

o Ability to work under pressure and meet tight deadlines.

Customer Service & operations Coordinator - Key Responsibilities

Act as the primary point of contact for all post-sales customer inquiries, ensuring prompt
and effective communication.

Maintain and regularly update the Export Tracker for all outbound shipments. Share the daily Export Tracker report by 9:00 AM, Monday to Saturday, with same-day
updates when necessary.

Coordinate between the Import, Export, and Sales teams to streamline communication
and support cross-functional tasks.

Foster and maintain strong relationships with third-party vendors to ensure efficient
service and support.

Collaborate with freight forwarders for Bill of Lading (BL) draft reviews, confirmations,
and Telex releases.

Liaise with SGS for documentation processing and draft confirmations. Coordinate with customers on SGS checks, IDF acquisition, blank invoice submission, and document approvals. Handle and resolve customer complaints efficiently by coordinating with relevant departments. Maintain detailed reports on customer-reported discrepancies, shortages, and damages. Regularly update the Client Master Database to ensure accuracy of customer information. Track and manage customer claims, ensuring timely resolution and documentation. Undertake additional responsibilities as delegated by the Reporting Officer, in alignment
Job Type: Full-time

Pay: AED5,500.00 - AED6,000.00 per month

Application Question(s):

Are you ok with the salary range of 5500 - 6000aed ? Willing to travel to Jabal Ali freezone and Kindly mention your current location Apply only If your female * Kindly apply to the job if you have hands on experience in export documentation of Sea Freight in JAFZA Location ? If you don't have Experience in JAFZA Freezone please do not apply