Job Description

Job Title:

Training Lead / Trainer

Location:

Doha, Qatar

Key Responsibilities:

Lead the design and delivery of training programs for end-users of ERP and tax administration systems. Conduct training needs assessments to identify different user roles (e.g., internal staff, auditors, tax officers, external users such as accountants/tax agents). Develop a comprehensive Training Plan covering curriculum, schedules, and delivery methods (classroom, workshops, e-learning). Create or oversee the development of bilingual training materials (Arabic & English), including user manuals, quick reference guides, e-learning videos, and FAQs, ensuring accessibility for diverse audiences. Coordinate training logistics, including scheduling around module go-lives and setting up hands-on training environments or sandboxes. Deliver train-the-trainer sessions and ensure role-based training is provided to meet functional requirements. Organize refresher sessions and new feature training post go-live. Collect and analyze training feedback to identify knowledge gaps, misunderstood features, or areas requiring additional coaching/system tweaks.

Requirements:

Proven background in training and development for

software, ERP, and/or tax administration systems

. Strong instructional design skills with the ability to simplify complex processes into structured learning content. Experience developing bilingual training content (Arabic and English required). Familiarity with tax processes, regulations, and user scenarios to contextualize training effectively. Excellent presentation and facilitation skills, able to adapt to audiences ranging from technical staff to end-users. Proficiency in training delivery platforms and e-learning authoring tools.
Job Type: Full-time

Application Question(s):

Do you have experience in designing and delivering training programs for software or ERP systems? Are you experienced in conducting training needs assessments and developing role-based training plans? Have you developed bilingual training materials (Arabic and English), including user manuals, quick reference guides, or e-learning content? Are you proficient in using training delivery platforms and e-learning authoring tools? Do you have experience in delivering train-the-trainer sessions to internal trainers or super-users? Are you familiar with tax processes or able to coordinate with SMEs/BAs to contextualize training content? Can you adapt training delivery to different audiences, from technical staff to non-technical end-users? Are you fluent in Arabic for both writing training materials and delivering sessions? * What is your current and expected salary? Notice period?