dnata is one of the worlds largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Travel Group represents the travel division of dnata. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider.
As an IT Portfolio Lead, you will design and implement consistent PMO best practices for portfolios and programmes which enable successful and timely delivery of IT's commitments to the business within cost. Implement and uphold overall funding governance, monitor and track portfolio performance and provide data driven insights to stakeholders to make correct investment decisions. Design and implement portfolio, programme and project level reporting for senior management and provide necessary support on tools and process training, coaching, mentoring and quality assurance. This role is also involved with the chapter's improvement initiatives and definition of processes that ensures alignment to the organisation's standards and strategic objectives. While the organisation gradually matures into the new ways of working, this role would lead the change by continuously upgrading the processes and frameworks to facilitate the changing Portfolio landscape.
In this role you will:

• Drive a change in the ways of working through building strong relationships and networks with managers, executives and other key stakeholders to transform the traditional PMO to an Agile PMO, and lead the move to objective milestones and Lean-Agile budgeting.
• Act as a communication and advisory liaison regarding strategy and ensure strong collaboration and partnership between PMO and Product Portfolio Managers and Business Partners in delivering the promises made to the business. Serve as central point of contact for assigned internal and external communications.
• Develop and implement a consistent PMO methodology and approach for maintaining schedule, resources, budget and metrics for managing project performance to defined goals. This includes driving consistent processes and practices being adopted and championed across the Portfolio.
• Actively contribute toward helping define and achieve the agreed objectives and key results for PMO and Technical Product Portfolio and Delivery Management capability. Measure overall project performance using appropriate tools and techniques. Ensure project status reports, schedules, costs, resources, issues and risks are tracked accurately and according to standard.
• Manage project change in accordance with the Project Management Office change management process governance guidelines to control scope, quality, schedule, cost, benefits, and contracts.
• Drive transparency by enabling faster and informed decision making through higher visibility of data and data-driven insights. This would include accurate and timely reporting of investment performance, timely and accurate communications (e.g. guidelines, governance decisions / process) to stakeholders.
• Continuously work on the implementation and improvement of tools, supporting processes in conjunction with the new ways of working and implementing lean and agile governance.
• Play an active role in the preparation of the annual budget and the capacity plans and tracking expenditure and recovery of costs on an on-going basis.

Leadership Role: No
To be considered for the role, you must meet the below requirements:

• Degree in Information technology (12+3 or equivalent) and 5+ years experience within IT.
• Minimum of 5+ years portfolio/programme management office supporting CMMi for traditional and SAFe (or equivalent framework) for Lean delivery models.
• PMO experience in supporting the delivery of business IT solutions with financial governance and tracking the delivery of tangible value.
• Demonstrated experience in supporting Stakeholder and Project team management at various levels of seniority.
• Knowledge of project management practices (such as Project Management Institute) is preferred.
• Excellent customer service skills and ability to coach a team of support staff.
• Strong communication skills in both written and spoken English, negotiation skills, and ability to interact with all levels in the organisation.
• Strong analytical abilities and computer literacy skills.
• Project management, methods & tools like Planview, JIRA, relationship management, people management, business change management and process improvement skills.
• Knowledgeable in MS Office Applications is required.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on whats it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.