Job Description

We are seeking a reliable and customer-focused IT Technician

Responsibilities

Gaming Systems & Performance

o Build, modify, upgrade, and repair high-end gaming PCs o Diagnose and resolve hardware issues related to performance, thermal management, power delivery, and compatibility o Optimize custom gaming systems for stability, efficiency, and peak performance o Perform routine maintenance including deep cleaning, thermal re-pasting, benchmark testing, and BIOS/firmware updates

Gaming Software & Troubleshooting

o Troubleshoot game crashes, FPS drops, latency issues, and compatibility errors o Optimize system and in-game settings for smooth, stable gameplay o Manage graphics drivers, game files, launchers, patches, and updates

Networking & Low-Latency Optimization

o Configure and troubleshoot gaming routers, switches, and wireless access points o Optimize networks for low latency, high throughput, and stable online gaming o Configure QoS, resolve connectivity issues, and tune wireless performance o Plan Wi-Fi coverage and manage wireless mesh networks

Servers, NAS & Media Systems

o Manage and monitor NAS servers (disk health, storage optimization, failure prevention) o Perform firmware updates on routers, switches, servers, and NAS devices o Maintain and optimize Plex Media Server (performance, libraries, user access, streaming quality) o Troubleshoot server, storage, and media delivery issues

Required Skills & Experience

o Strong hands-on experience with high-end gaming PC hardware o Advanced troubleshooting skills across hardware, software, and networking o Solid understanding of networking principles, Wi-Fi optimization, and QoS o Experience managing NAS, servers, and media platforms o Proficiency with Windows and Microsoft Server environments o Knowledge of VPNs, security best practices, and firmware management

Preferred Qualifications

* Experience supporting competitive or professional gaming environments