Job Description

We are looking for a skilled and reliable professional to join our team as an IT Technician. If you thrive in a dynamic environment, possess strong technical abilities, and have a passion for delivering excellent user support, we would love to hear from you.

Key Responsibilities - IT Technician Support and Maintenance

----------------------------------------------------------------

Install, configure, and maintain computer hardware, software, networks, and related IT equipment across the organisation. Provide proactive first and second-line technical support for all users, diagnosing and resolving IT issues promptly in line with service standards. Monitor and maintain accurate records of IT assets, hardware inventory, and software licences using established asset management systems. Troubleshoot problems with desktops, laptops, printers, and network devices, escalating issues when necessary in accordance with company guidelines. Collaborate with IT colleagues to implement regular system updates, security patches, and antivirus processes to safeguard network integrity and data security. Assist with the onboarding and offboarding of users by setting up accounts, deploying devices, and managing user permissions within company systems. Support meeting rooms, AV systems, and remote conferencing tools to facilitate seamless business communications and operations. Contribute to IT projects, including systems migrations, infrastructure upgrades, and digital transformation initiatives as directed by IT management. Promote a positive IT service culture, maintaining professionalism and empathy in all user interactions, and providing clear instructions when needed.

Essential Skills & Experience - IT Troubleshooting and End User Support

Proven experience in a hands-on IT Technician, IT Support, or Helpdesk role, preferably in a hospitality, office, or multi-department environment. Excellent knowledge of Windows and Mac operating systems, MS Office Suite, and standard business applications. Basic networking skills, including familiarity with TCP/IP, Wi-Fi configuration, and troubleshooting network connectivity issues. Strong organisational skills with meticulous attention to detail and the ability to prioritise and resolve tasks efficiently. Effective communication and interpersonal skills to support colleagues at all technical levels, both in-person and remotely. Commitment to confidentiality, data protection, and compliance with all relevant IT security policies. Ability to adapt to new technologies and willingness to learn as the IT environment evolves.
#

Desirable Qualifications & Additional Experience - IT Certifications and Continuous Learning

Formal IT qualifications such as CompTIA A+, Microsoft Certified Professional, or equivalent (preferred). Experience supporting hospitality-specific or property management systems. Familiarity with cloud-based platforms (e.g., Office 365, Google Workspace) and remote management tools. Awareness of current technology trends, cybersecurity threats, and best practices in IT service delivery.

Join Our Team - Professional Development and Supportive Culture

Be part of a supportive and collaborative team that values professional growth and ongoing training. Opportunity to make a positive impact by ensuring business continuity and operational efficiency through robust IT support. Inclusive and welcoming workplace where all individuals are respected and valued for their unique contributions.

Application Process - IT Technician Role

If you are enthusiastic about technology and dedicated to providing excellent IT user support, please submit your application with your CV and a brief cover letter outlining your relevant experience. We look forward to receiving your application.