• Reporting to the Managing Director
• Providing technical support across the company (in person and over the phone)
• Identify, troubleshoot, and resolve technical software and hardware issue
• Keep a record of issues and their solutions.
• Responsible for Printers, Servers, and Telephone systems
• Installation of application and software maintenance (MS Office, Outlook & other office applications as and when requested with approval)
• Maintain system with the upgrade and configure as needed
• Manage Telephone, Access Point and Firewall Systems
• Manage CCTV, Access Control and Attendance system
• Manage VR and IOT devices and ensure all are clean and in prefect working condition
• Update VR and IOT devices firmware
• Prepare necessary hardware as per the customer order requirements
• Create Customer Learning Management Platform accounts based on the order details
• Install/Uninstall VR programs/modules depending on the client requirements and specifications
• Deployment of VR and IOT devices
• Conduct device and platform training for the customer
• Conduct site visits for technical support requests
• Manage VR and IOT customer accounts (licenses, users, languages, reports etc.)
• After-Sales customer support
• Alter/Revisions of existing promotional documents (flyers, banners, posters, business card etc)
• Assist sales team in product demonstration and events
• Product Training and Orientation on new employees
• Procurement and allocating of IT assets
• Maintenance of IT equipment on regular basis
• Maintenance and Operation of large format scanners
• Graphic Design
• Assist office admin in daily office operations
• Assist office admin in warehouse management
• Conduct scheduled fixed asset inventory and reports

Bayt