It Team Leader
Dubai, United Arab Emirates
Job Description
12938-IT Team Leader
Experience: 10-12
Posted: 01 Aug,2022
Location: United Arab Emirates
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IT Team Leader_ End User
Work Location : Dubai
Key Responsibilities and Accountabilities:
Key Responsibilities and Accountabilities:
- Man / resource management
- Escalation handling
- Available on call to provide support
- Install and configure computer systems, printers, telephones
- No Dues backup & return asset to store
- New Joiners Desktop/Laptop issuing
- ARF / PC Checklist submission
- Troubleshoot system, app and network problems, diagnose and solve, replace parts as required
- Ensure all issues reported by users are logged in system as Tickets
- Prioritize and manage several open tickets at one time
- Provide workaround until issue is resolved
- Direct unresolved issues to the next level of App / Infra Team
- Proper routing of cables / tagging in the assigned floors
- Meeting room management / support
- Monthly update of AV, Patches & Websense on machines which are not updated automatically
- Preventive Maintenance of Desktops / Laptops
- Asset Inventory
- In-store assets arrangement
- Saturday's In-house Support
- Non-working hours Remote support through mobile
- Close 90% of Tickets assigned on the same day
- Test and evaluate new technology as required
Help create technical documentation and manuals Education & experience:
Competencies:
Technical / Functional Competencies
- B. Tech Degree or equivalent
- Experience in a range of 10-12 Years
- Experience in providing end user IT Support
Competencies:
Technical / Functional Competencies
- Technical knowledge of Windows 7 / 10
- Technical know-how of Desktops / Laptops / Tablets
- Images Creation
- MS Office
- IT Process Improvement
Behavioral Competencies
- Excellent Communication
- Time management
- Result orientation
Required Skills
Skill
Years
Months
IT Engineer- End User Support
12
0
Windows 7 / 10
12
0
Desktops
12
0
ARF / PC Checklist submission
12
0
Installation
12
0
Configuration
12
0
AV
12
0
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Job Detail
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Job IdJD1412639
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned