Job Description

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Our client, one of the chemical suppliers in the UAE, is currently seeking an experienced IT Support Executive o join their team. In this role, your responsibilities would include but not limited to:
1. Hardware & Infrastructure Support

• Install, configure, and maintain laptops, desktops, monitors, printers, servers, cameras, access control devices, and Wi-Fi access points.

• Conduct regular preventive maintenance and ensure proper functioning of all IT hardware.

• Provide first-level support and troubleshooting for hardware-related issues.

2. Microsoft 365 & Cloud Services Administration

• Manage user accounts, licenses, and permissions in Microsoft 365 (Exchange, SharePoint, Teams, OneDrive).

• Provide day-to-day support for email and collaboration tools including Teams, Outlook, and SharePoint Online.

• Handle laptop setups for onboarding, including imaging, application installations, and account configurations.

3. Network & Connectivity

• Monitor and support internet and internal network connectivity.

• Liaise with service providers such as Du or Etisalat for telecom and internet services, including installation, troubleshooting, and upgrades.

4. IT Helpdesk & Support Operations

• Act as the first point of contact for IT-related issues within the Dubai office.

• Log, track, and resolve incidents and service requests using ManageEngine ticketing system.

• Provide remote support for offsite employees when needed and escalate issues as appropriate.

5. Asset & Documentation Management

• Maintain up-to-date inventory of IT hardware and software.

• Document system configurations, incidents, and resolutions.

• Ensure all IT equipment is tagged and records are regularly updated.

6. General IT Operations

• Ensure secure disposal and data wiping of retired IT equipment.

• Maintain physical security of IT infrastructure (e.g., server room access).

• Train staff on basic IT procedures and best practices.

Requirements

• Bachelor's degree in IT, Computer Science, or related field.

• 3+ years of IT support experience in a corporate environment.

• Strong hands-on experience with hardware (laptops, printers, access devices, etc.).

• Proficiency in Office 365 administration, including Exchange, Teams, SharePoint, and OneDrive.

• Experience using ManageEngine or similar IT service management (ITSM) tools.

• Familiarity with networking fundamentals (LAN/Wi-Fi/VPN).

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