As the IT Support Engineer, you will be pivotal in maintaining and enhancing the client\'s IT infrastructure. Your role will involve researching, installing, modifying and performing minor repairs on hardware and software systems, ensuring that all technical processes run smoothly and efficiently.
Client Details
Our client is a prominent portfolio company of a respected family office, dedicated to investing in high-potential technology startups and innovation projects.
Description
Perform installations, modifications and repairs of computer hardware and software systems
Address and troubleshoot staff-generated L1 technical issues and process problems
Regularly test and optimise system functionality, including conducting ad-hoc benchmarking requests and making recommendations to improve performance and efficiency
Assist with network design, software installation and ensure compatibility with existing systems
Consult with users on their IT needs, place orders and train/demo them on new software using relevant methods
Document updates, inventory and stay up to date with the latest technological advancements through workshops and professional societies
Profile
Bachelor\'s degree in information technology (or similar) with CISSP, ITIL, AWS or MCSE style qualifications highly preferred
A minimum of 5 years experience as an IT Support Engineer ideally with apple products, covering network/systems security, access controls and general IT support with mid-to-large size organisations
Exceptional communication and interpersonal skills, supporting staff in a calm and diplomatic manner
A technology savvy individual with an inquisitive mindset, a self-learner and always actively seeking opportunities to try and test innovative developments in the industry
Ability to thrive in a high-pressure environment, responding to requests and issues at pace
Job Offer
Attractive, tax-free salary
Significant exposure to senior leaders and a diverse range of cutting-edge technology projects