It Support Engineer (uae National)
Job Description
:
Job responsibilities:
Provide help desk support and resolve problems to the end user's satisfaction.
Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority.
Manage installation of end-user requirements on laptops/PCs/Thin Clients/iPads and printers.
Manage all desktop software installations.
Modify configuration, utilities, and software default settings for local workstations and laptops.
Maintain inventory of all equipment, software, and software licenses.
Report issues to the Service Desk Manager for escalation.
- Provide documentation and relevant reports to the Service Desk Manager.
Educational Qualification
BSc in Computer Science
4 years of experience in IT
Hardware Certification (A+)
ITIL Certification (a plus)
Work Experience
Competencies
Languages
English
Skills Required
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Job Detail
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Job IdJD2220459
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned