Job Description

Technical Knowledge :

Knowledge and Experience in managing Windows Servers 2012R2, 2016,2019 Knowledge and Experience in services such as Active Directory, DNS, DHCP Knowledge and Experience in managing Microsoft Office 365, Intune, Intune Policies, Azure. Knowledge and Experience on Microsoft SharePoint, OneDrive. Knowledge and Experience in managing and implementing FortiGate Firewall IPSec, SSL VPN, Firewall Policies. Experience in Network domain including Cisco Products, Routing Protocols, Configuration of network devices. Knowledge and Experience in managing and implementing Manageable Switches, VLANs, switching, Routing, Routing Protocols BGP. Knowledge and Experience CISCO Meraki. Working knowledge in Linux Servers. Experience in End Point Protection & Security products. Administrative Knowledge on telephony systems such as Avaya

Key Responsibilities:

Provide first-level technical support via phone, email, chat, remote or in person. Log, categorize, and track support tickets using the ITSM/Helpdesk ticketing System and tickets are resolved within SLA. Troubleshoot and resolve basic hardware, software, and network issues on Windows/macOS platforms. Assist with the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals. Excellent knowledge on MS Windows 10 operating system Installation & Troubleshooting. Support MS Office 365 applications, email configuration on PC & Mobile devices. Hands-on working Knowledge on active directory operations such as user creations,DNS record updates, DHCP record Updates, directory time and replication health check. Escalate unresolved issues to Level 2 or Level 3 support teams as necessary. Follow up on open incidents to ensure timely resolution and user satisfaction. Maintain documentation of known issues and solutions in the knowledge base. Support onboarding and offboarding processes for new and departing users. Adhere to IT policies, procedures, and security standards. Hands-on troubleshooting knowledge of LAN/WAN issues. Knowledge of various Antivirus systems. Ability to work with in-house applications & SCCM. Pass on any feedback or suggestions by users to the appropriate internal team. Identify and suggest possible improvements on procedures. Ability to handle management & C-Level users.

Qualifications:

Bachelor's or master's degree in computer science or equivalent qualification 4 to 5 years of experience in a helpdesk or technical support role. (Preferably in the Health Care Sector) Excellent verbal and written communication skills in English Ability to work independently and as part of a team. Provide excellent customer service by effectively communicating solutions and maintaining a professional tone MCSE / MCP / MCSA / CCNA / ITIL Foundation certification is a plus.

Preferred Tools and Technologies:

Ticketing systemssuch as ServiceNow, Freshservice, Zendesk, orJira Service Desk. Remote support tools like AnyDesk, TeamViewer, or Microsoft Remote Desktop. Microsoft Exchange, SharePoint, OneDrive, and Teams support. Antivirus and endpoint protection tools (e.g., Symantec, Bitdefender, CrowdStrike).

Work Conditions:

Full-time position for the Dubai Location May require on-site visits or rotational shifts depending on SLA requirements. A vehicle and a valid driving license.
Job Types: Full-time, Permanent

Pay: AED5,500.00 per month

Application Question(s):

How many years of experience do you have as an IT Support Engineer? Do you have IT Support Experience in the Healthcare sector? Do you have UAE Driving License and Car? How much is your Current Salary - AED Per Month? How much is your Expected Salary - AED Per Month? * How many days you required for the Notice Period - In Days?