Job Description

Note: The applicant must be an Arab Speaker with UAE Driving License.

Salary: AED 5,000

The job purpose is to ensure seamless operation and optimal performance of the organization's hardware infrastructure. Responsibilities include installing, configuring, maintaining, and repairing desktops, laptops, servers, peripherals, and network devices. The role provides timely technical support, minimizes disruptions, and maximizes end-user productivity. It also involves maintaining hardware inventories, implementing security measures, and staying updated with the latest hardware technologies.

Hardware Deployment:

Install, configure, and set up hardware components, including desktops, laptops, servers, printers, biometric machines, and peripherals. Ensure hardware is integrated and compatible with existing systems and network infrastructure.

Network Hardware Setup:

Assist in setting up, configuring, and maintaining network hardware such as switches, routers, and wireless access points. Ensure proper network connectivity and hardware communication.

Routine Maintenance:

Perform regular maintenance tasks, including hardware cleaning, updates, and preventive checks. Upgrade hardware components to improve performance and extend lifespan.

Troubleshooting and Repairs:

Diagnose and repair hardware malfunctions, failures, and performance issues. Replace faulty components and ensure minimal downtime for end-users.

End-User Support:

Provide technical assistance to end-users for hardware-related issues and inquiries. Respond to help desk tickets and service requests promptly, ensuring timely resolution.

Remote Support:

Provide remote support for hardware issues when on-site support is not feasible. Utilize remote desktop tools and software to troubleshoot and resolve problems.

Ticket Resolution Time

Average time taken to resolve hardware-related help desk tickets or service requests.

First Call Resolution Rate

Percentage of hardware-related issues resolved on the first contact with the end-user.

Use Satisfaction Score (CSAT)

The end-user satisfaction rate with the support services.

Incident Escalation Rate

The percentage of hardware-related incidents escalated to higher-level support or external vendors.

Hardware Uptime

Percentage of time that critical hardware components are operational and available for use.
Job Type: Full-time

Pay: AED5,000.00 per month