Job Description

IT Support
Job Summary:
The IT Support specialist is responsible for the maintenance, troubleshooting, and security of all clinic information technology systems, with a primary focus on the Electronic Medical Records (EMR) system, hardware, network, and telecommunications.
Key Responsibilities:

• System Maintenance & Support: Provide first-line technical support to all clinic staff for hardware (computers, printers, scanners), software (EMR, MS Office), and network issues.
• EMR Management: Serve as the primary administrator for the EMR/Practice Management system. Manage user accounts, permissions, and troubleshoot application errors. Train new staff on system use.
• Network & Security: Ensure the stability and security of the clinic's local area network (LAN), Wi-Fi, and internet connection. Implement data security, backup, and disaster recovery protocols in line with DOH data protection regulations.
• Hardware Management: Set up, configure, and maintain all IT equipment. Manage inventory and coordinate with vendors for repairs or upgrades.
• Compliance: Ensure all IT systems and processes comply with DOH Abu Dhabi's data privacy and security standards (such as the Data Management Standard).

Qualifications & Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in IT support, preferably in a healthcare environment.
• Strong knowledge of healthcare EMR systems, networking, and cybersecurity principles.
• Excellent problem-solving and communication skills.
• Ability to work under pressure and explain technical issues in simple terms.

Skills Required