It Supervisor
Kuwait, Kuwait
Job Description
Apply to : career@career-hunters.com Job Title: IT Supervisor Reports to : IT Manager
Key Responsibilities
- Establishes, plans and implements the policies and procedures to support the operation of the Service Desk
- Vendor Management
- Identify, troubleshoot, solve and document network connectivity and performance issues.
- Coordinate and assist the IT Manager and business teams in their related activities
- Processing and troubleshooting the packages.
- Integrating new and upgraded systems.
- Developing technological procedural and operations manuals.
- Manage time attendance machines and systems
- Understanding of most recent computer system upgrades.
- Monitoring systems operations and make recommendations as needed
- Maintain IT policies and procedures for assigned area consistent with Institute policy
- Develop Standard Operation Procedures (SOP)
- Develop standard operating procedures and ensure team members follow industry standard \xe2\x80\x98best practice\xe2\x80\x99
- Provide support and guidance to other team members
- Manage all other incidents and user requests to timely resolution
- Manage IT Audit
- Manage and resolve issues with Microsoft, Solaris and Linux based operating systems
- Researching complex issues with end user software and hardware
- Develop and enhance guidelines to ensure all knowledge base documentation and troubleshooting procedures are current and accurate
- Ensure timely and appropriate escalation, communication and closure of incidents having business impact
- Measure and monitor Service Level Agreements
- Provide daily, weekly and monthly Service Level Reports
- Initiate the Problem Management process to review root cause analysis and drive continuous improvements by eliminating recurring incidents
- Support and maintain effective relationships with business and 3rd party vendors
- Creative and Flexible in approaching different situations
- Previous supervisorial experience highly preferred
- Review project documentation for operational sustainability via handover process
- Monitors IT staff efforts in IT hardware and software support efforts
- Complete performance evaluations (PEP) of staff assigned to the CJIS Training Units
- Assign employees to various operations, supervise activities
- Establish detailed schedules for the utilization of all information systems equipment to obtain maximum utilization
- Understanding and experience with asset management and tracking
- Perform Major Incident Management activities and be a point of contact for ongoing technical outages
- Manage staff that upgrades and maintains a company\xe2\x80\x99s computer systems, including databases, mainframe systems, data communication networks and software programs.
- Manage IT team, assign tasks and arrange project schedules perform assessments on company systems to ensure proper operations and to identify any issues that need to be addressed.
- Ensure Data Recovery
- Upgrade Existing systems and Technology
Network, Hardware & Operational skills:
- Knowledge of computer operating, software and other systems
- Knowledge in Active Directory, Exchange Server, File Server, DNS & DHCP.
- Knowledge of OSI Layer Model and Active Directory
- Good Knowledge of Microsoft Windows client and Server Operating system troubleshooting
- Knowledge of checkpoint Firewalls
- Knowledge of MS Office
- Knowledge of Systems Administration
- Knowledge of LAN, Wi-Fi Configuration
- Knowledge of Computer Hardware troubleshooting
- Knowledge of troubleshooting issues with the Pcs, Printers, devices and application and day to day end user issues.
- Knowledge of Citrix Xenapp
- Knowledge of VMware virtualization
- Knowledge of veeam backup Infrastructure
- Knowledge of Cisco Switches, Routers, and Access points etc.
- Good knowledge of storage systems
- Knowledge of AVAYA IP Telephony
- Maintain License renewal and Expiration Records
- Knowledge of Handhelds/IPAD Devices/Technology
- Project Management Skill
- Excellent Written and verbal communication Skills
- Excellent Documentation Skill
- Excellent Troubleshooting Skills
- Excellent team management Skills
- Uploading of Data from Handheld Devices.
- Updating Data to ERP/Van Sales System.
- Spool reports to Excel.
- Knowledge of ERP modules.
- Knowledge of Database \xe2\x80\x93 Oracle/ MS SQL server
- Knowledge of Programming Languages
- Knowledge of Reporting Tool
- Requirement open to all nationals
- University degree in BE\\B. Tech Engineering or Computer Science (B.SC\\BCA)
- 3 to 5 Years in Similar Role
- Knowledge of ERP modules.
- Knowledge of Database \xe2\x80\x93 Oracle/ MS SQL server
- Knowledge of Programming Languages
- Knowledge of Reporting Tool
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Job Detail
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Job IdJD1526496
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuwait, Kuwait
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EducationNot mentioned