Job Description

Job Role

The IT Infrastructure Supervisor is responsible for overseeing the daily operations, maintenance, and support of the organization's core IT infrastructure. This includes data centers, servers, storage, networks, and telecommunications systems.

Key Responsibilities

Infrastructure Operations & Maintenance

System Management:

+ Oversee the health and performance of virtualization platforms (e.g., VMware vSphere, Microsoft Hyper-V). + Manage and maintain core Microsoft services: Active Directory, DNS, DHCP, GPO, and File/Print services.
+ Ensure the availability and performance of

Azure

IaaS and PaaS services (e.g., Virtual Machines, Azure SQL, Storage Accounts).
+ Administer and support the

Office 365

environment, including Exchange Online, SharePoint Online, Teams, and Entra ID (Azure AD).

Network Management:

+ Ensure the stability and performance of all LAN/WAN/SD -WAN switching and routing infrastructure. + Manage the Branch network communications with SD-WAN. Hands on experience with SD-WAN infrastructure such as SOPHOS, FORTINET.
+ Oversee the management of firewalls, VPN tunnels, and remote access solutions.
+ Troubleshoot network performance issues using monitoring tools (e.g., packet capture, flow analysis).
+ Data Center Management:
+ Coordinate physical access for staff and vendors, ensuring security protocols are followed.

Backup & Recovery:

+ Supervise, configure, and manage the Veeam Backup & Replication solution for both on-premise and cloud workloads. + Verify the success of daily backup jobs and remediate any failures.
+ Plan, conduct, and document regular disaster recovery (DR) tests and data restore verifications.
+ Monitoring:
+ Implement and maintain infrastructure-wide monitoring tools (e.g., Azure Monitor, SolarWinds, PRTG) to proactively detect issues.
+ Configure and tune alerts to minimize false positives and ensure critical issues are flagged.
+ Develop and maintain performance dashboards for key systems and services.

Security Operations:

Work directly with the Information Security team to implement and enforce security policies, standards, and controls. Manage infrastructure components of Identity and Access Management (IAM) across on-prem (Active Directory) and cloud (Entra ID). Participate in security incident response, providing technical support to isolate and remediate threats.

Patch Management:

Oversee the end-to-end vulnerability and patch management process for servers and network devices. Schedule and deploy patches using tools like WSUS, MECM, or Azure Update Management. Test patches in a staging environment and report on patch compliance status.

Skills & Competencies

A. Infrastructure Management

Server Administration: Proficient in Windows Server, Linux, or Unix (installation, configuration, maintenance). Virtualization: Skilled with VMware, Hyper-V, or similar hypervisors. Storage Management: Knowledge of SAN/NAS, backup systems, replication, and disaster recovery. Network Fundamentals: Understanding of LAN/WAN, routing, switching, VLANs, firewalls. Cloud Platforms: Experience with Azure, AWS, or Google Cloud for hybrid deployments. Monitoring & Performance Management: Familiar with tools like Nagios, SolarWinds, or Datadog. Identity & Access Management: Managing Active Directory, Azure AD, SSO, and MFA.

B. Platform Services

Email & Collaboration: Administration of Microsoft 365, Exchange Online, SharePoint, Teams, or Google Workspace.


Enterprise Systems Integration: Understanding of APIs and data exchange.


Automation & Scripting: PowerShell, Python, or Bash for task automation.


Patch Management & Security: Experience with WSUS, SCCM, Intune for device compliance.


Backup & Disaster Recovery: Designing and managing DR plans.

Requirements

Bachelors / Masters in Computer Science Microsoft 365, Azure, Cloud, Systems Infrastructure, Advanced Networking. Certifications in Microsoft and Network. * 10-12 Years of experience.