Job Description

We are seeking an experienced

IT Engineer

to join our

Managed IT Services

team. The ideal candidate will be responsible for ensuring the stability, performance, and security of client IT infrastructures including servers, networks, systems, and end-user environments.

Key Responsibilities

Provide

technical support and maintenance

for client IT systems, servers, and networks (both onsite and remote). Install, configure, and troubleshoot

Windows/Linux servers

,

Active Directory

,

DNS

,

DHCP

, and

Group Policies

. Manage and monitor

network devices

(routers, switches, firewalls, Wi-Fi access points). Implement and maintain

data backup, disaster recovery, and cybersecurity solutions

. Handle

Office 365, Azure, and cloud services

administration and support. Support

end-user systems

including desktops, laptops, printers, and peripherals. Perform

system upgrades, patch management, and performance optimization

. Document IT configurations, procedures, and maintenance logs. Manage

remote monitoring and management (RMM) tools

for proactive support. Collaborate with internal teams to implement and optimize

managed IT service solutions

for clients. Ensure

SLAs

are met and maintain high levels of customer satisfaction.

Requirements

Bachelor's degree in Information Technology, Computer Engineering, or a related field.

3-5 years

of proven experience in IT support, network administration, or system engineering. Strong knowledge of

Windows Server (2016/2019/2022)

,

Active Directory

, and

Group Policy management

. Experience with

networking protocols

,

firewall configuration

, and

VPN setup

. Familiarity with

Azure, Microsoft 365, and cloud-based infrastructures

. Understanding of

virtualization technologies

(VMware / Hyper-V). Knowledge of

IT security principles

,

endpoint protection

, and

data loss prevention

. Excellent troubleshooting, communication, and time management skills. Ability to handle multiple client environments efficiently.

Certifications (preferred):

CompTIA Network+/Security+, Microsoft Certified Systems Engineer (MCSE), Azure Administrator, or similar.

Preferred Skills

Experience with

remote IT management tools

(e.g., N-central, ConnectWise, or similar). Familiarity with

IT asset management

and

helpdesk ticketing systems

. Exposure to

VoIP systems, CCTV, or structured cabling

solutions. Understanding of

ITIL framework

and

service delivery processes

. Strong customer service mindset and proactive approach.
Job Types: Full-time, Part-time, Permanent, Contract