It Service Desk Agent (female Candidate)

Abu Dhabi, United Arab Emirates

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Providing Level 1 remote technical assistance, receiving incidents, service requests, and customer queries via telephone and e-mails.
Attempt to resolve requests by prioritizing and taking ownership to follow-up and ensure resolutions for every opened case.
Support continuity among working teams by generating daily service desk reports highlighting continuing needs, irregularities, and repeated incidents. Liaise between customers and senior engineers to resolve critical incidents.
Conduct customer surveys and provide feedback to improve processes and procedures within the team, allowing strong service-focused deliverables.
Promote Convivo services and participate actively in marketing campaigns.

Required Skills and Experience:

Strong ability to communicate technical information, both verbal and written, to a wide range of end-users.
Standard installation and configuration of Windows 10, Office 365, MS Office, and other standard software.
Configuration and troubleshooting of end-user devices - Computer hardware, mobile phones, printers/scanners, and conferencing devices.
Excellent organization and time management skills to manage multiple incidents or customers at a time.
Basic ITIL or Azure/AWS knowledge is a plus.

Job Type: Full-time Salary: AED2,500.00 - AED3,000.00 per month Education:

Experience:

License/Certification:

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