It Senior Analyst
Sharjah, United Arab Emirates
Job Description
KEY ACCOUNTABILITIES
The postholder is expected to adhere to The 9 Lifesaving Rules and the Petrofac Values and Behaviours.
- Troubleshoot and provide solutions for day-to-day end user operational issues in Oracle Cloud HCM & Taleo stream in ERP operations.
- Build strong relationships with the key business stakeholders by providing solutions to their requirements.
- Manage and oversee Project delivery documents such as system requirements, design, implementation guides, Runbooks, configuration management guides, etc.
- Monitor the assignment groups in ServiceNow & ensure timely allocation of tickets to SI partner Guide the team in resolving reported issues on time as per service level agreement
- Drive strong problem management & deep-dive for root-cause analysis to come up with improvisations to be executed a Projects
- Prioritizes, manage and service multiple project requests in addition to supporting HCM modules
- Actively collaborate with super-users for adoption and best practices
- Train users & help push adoption of standard functionalities by leveraging tools like guided learnings.
- Support in resolving all compliance & audit-related non-conformances related to ERP
- Proactively search for inefficiencies & drive continuous improvements
- Support standardization with respect to master data management in HR streams
- Ensure to keep-up the vitality of the design & process documents
- Work with Oracle Support and hosting provider to resolve issues
- Actively collaborate with super-users during quarterly cloud upgrades
- Prioritize and deliver key enhancements. Keep track of the delivery date and continuous follow ups with the vendors. Update status to key stakeholders through dash boarding and intelligent reporting.
- Support the change management process
- Evaluate & support reporting needs
The postholder is expected to adhere to The 9 Lifesaving Rules and the Petrofac Values and Behaviours.
FINANCIAL ACCOUNTABILITY
- NA
PROBLEM SOLVING
- Strong analytical & root-cause analysis skills
PERSON SPECIFICATION
Knowledge & Qualifications:
- Bachelor’s degree from an accredited college, or university in computer science or a related discipline.
- Minimum 8 years of working within professional, enterprise level IT Organization.
- Minimum 5 - 7 years of techno functional experience in Oracle HCM Cloud.
- Understanding of Oil & Gas field services business practices
- Oracle ERP Cloud certifications
Skills & Competencies:
- Strong change management skills, and the ability to partner with and influence business partners to adopt simple processes.
- Experience in HR data migration for ERP
- Experience in implementing or enhancing Cloud HCM and Taleo integrations
- Full project life-cycle experience (requirements gathering, fit/gap analysis, functional design, UAT, training, deployment)
- Hands-on configuration experience in modules in Oracle Fusion & EBS
- Strong knowledge in Oracle Fusion and Oracle EBS functionality in terms of Functional and Technical aspects to understand the business requirements and propose best fit solution and way forward
- General IT Skills, relevant expertise to manage and deliver IT Support.
- Ability to work in a team environment and develop relationships, especially with geographically disbursed teams.
- Strong problem-solving capability with proactive and logical approach.
- Excellent attention to detail and good communication skills.
- Ability to work effectively with leadership team, stakeholders, third parties and clients.
- Keep abreast of market developments and proactively apply these within the business
- Should have working / process knowledge of Oracle Fusion integrations with 3rd party applications.
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Job Detail
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Job IdJD1450934
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, United Arab Emirates
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EducationNot mentioned