Bachelors degree in information technology, Computer Science Relevant Experience in IT Operations. Relevant certifications (CompTIA A+, ITIL) are a plus. Strong troubleshooting and problem-solving skills. Ability to handle multiple tasks and prioritize effectively Knowledge of networking basics and hardware components. Providing technical support to end-users via phone, email, or in-person. Diagnosing and resolving hardware, software, and network issues. Installing, configuring, and maintaining computer systems and peripherals. Proven experience in a helpdesk or IT support role. Familiarity with common operating systems (Windows, macOS, Linux) and software applications Skills Required
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