Job Description

Key Responsibilities

1. ERP & Software Management

- Manage and support the ERPNext ecosystem (Lead DB, HR, CRM, Payroll, and other modules). - Coordinate integrations between ERPNext, Google Sheets, Meta Ads, and WhatsApp Cloud APIs. - Troubleshoot system errors, user access issues, and performance problems. - Collaborate with developers for custom scripts, automations, and module deployments.

2. Network & System Administration

- Install, configure, and maintain systems, servers, routers, and user machines. - Manage LAN/WAN, Wi-Fi, VPN, and firewall configurations. - Perform regular system backups and ensure data security.

3. IT Support & Helpdesk

- Provide first-line technical support for hardware, software, and network issues. - Respond to user requests and maintain ticket logs of incidents/resolutions. - Set up new devices, emails, and user accounts (Google Workspace, ERPNext, etc.).

4. Security & Data Protection

- Monitor cybersecurity across systems and enforce safe usage policies. - Manage antivirus, firewalls, and patch management. - Conduct periodic security audits and educate staff on phishing and password safety.

5. Cloud, Email & Collaboration Tools

- Administer Google Workspace (Gmail, Drive, Docs, Meet). - Maintain WhatsApp Business API and CRM communication integrations. - Manage website hosting, domain renewals, and SSL configurations for company platforms.

6. E-Commerce & Digital Infrastructure

- Support the TradeGateStore.com platform and its integrations with payment gateways and inventory tools. - Coordinate product data uploads, image optimization, and system backups. - Work with marketing teams to implement tracking pixels and automation tools (Meta, Analytics, etc.).

7. Documentation & Reporting

- Maintain IT documentation for configurations, credentials, licenses, and asset registers. - Prepare regular system reports and suggest improvements for speed, cost, and reliability.

Job Type: Full-time

Pay: AED3,000.00 - AED5,000.00 per month