It Officer
Job Description
As an IT Officer at Rentokil Initial, you will play a crucial role in maintaining the organization's IT infrastructure and providing support to our staff. Your responsibilities will include:
+ Serve as the first point of contact for users seeking technical assistance via IT tickets, email, or in-person.
+ Diagnose and resolve basic hardware, software, and network issues.
+ Support Windows, Chrome OS, Microsoft 365, printers, and common business applications.
+ Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
+ Create and manage user accounts, email configurations, and access permissions.
+ Escalate unresolved issues to Level 2/3 or external vendors as required.
+ Maintain accurate records of IT support requests and resolutions using a ticketing system.
+ Monitor IT inventory, including hardware and accessories.
+ Support onboarding/offboarding processes for staff by preparing IT assets and accounts.
+ Ensure adherence to internal IT policies and data security standards.
+ Act as a liaison between the IT department, vendors, and other internal departments.
Requirements
To be successful in this role, you should meet the following criteria:
+ Bachelor's degree in Information Technology, Computer Science, or a related field. + 2 - 4 years of experience in IT support / IT coordination roles.
+ Understanding of networking basics, Microsoft 365, Windows OS, and general IT infrastructure.
+ Familiarity with IT asset management and vendor coordination.
+ Good knowledge of IT support ticketing systems (e.g. ServiceNow).
+ Excellent communication, organizational, and multitasking skills.
+ Ability to work independently and as part of a team.
+ Certifications such as CompTIA A+ or ITIL Foundation are a plus but not mandatory.
+ Fluency in English is required.
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2056806
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, DU, AE, United Arab Emirates
-
EducationNot mentioned