Provide technical support for office-based users, including installation, configuration, and troubleshooting of Windows OS, Microsoft Office, email clients, and standard business applications.
Support day-to-day office IT operations such as network connectivity, shared drives, printers, and VoIP phones.
Liaise with third-party vendors, ISPs, and service providers for timely resolution of incidents related to internet connectivity, hardware replacements, and supported equipment.
Work closely with other IT team members to support operational requirements across departments.
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