An Exhilarating Opportunity
Looking to be a part of an award-winning team that leads at the forefront of IT innovation? We have the perfect opportunity currently available and are looking for a dynamic individual, focused on delivering unique, first-of-its-class experiences to our guests at FIVE Hotels and Resorts \xe2\x80\x93 the dare-to-be-different entertainment experiential luxury lifestyle destinations that capture the glamour and vibe of Dubai and Zurich.
Dubbed the hottest hotel on Palm Jumeirah, FIVE Palm Jumeirah is set against a breathtaking backdrop of a 150m private beach and Dubai Marina skyline. This lifestyle hotel boasts 470 luxurious rooms and suites with ocean on one side and city views on the other.
The resort is a party and culinary hotspot with a range of restaurants, bars, and a nightclub, inviting a new experience every day. Whether guests are looking for a gourmet dining experience or want to dance the night away, FIVE Palm Jumeirah creates laid back or high energy choices from breakfast to the early hours, inviting guests to design their stay.
Experience a city chic vibe at FIVE Jumeirah Village. Boasting glorious sunset views, this award-winning, cylindrically structured hotel is an architectural marvel and captures the pulsating excitement of new Dubai.
Visitors can curate their own high-rise private pool celebrations (the property boasts of 269 plunge pools), sunbathe in style or enjoy a special dinner overlooking the world-famous sparkling Dubai skyline. Our award-winning sky villas were designed with more than sleep in mind as FIVE Jumeirah Village flawlessly combines a myriad of entertainment options, a range of award-winning F&B venues and first-rate guest services \xe2\x80\x93 after all, FIVE knows how to throw an exceptionally good party!
"This is unashamedly about luxury," - Daily Mail.
Epitomizing Swiss chic blended with Dubai glamour, FIVE Zurich is a luxury lifestyle hotel and Swiss hotspot that has previously been visited by the likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali. Overlooking the city center from Zurich\xe2\x80\x99s stunning Uetliberg plateau, this property is home to 87 suites and rooms as well as 7 award-winning and new culinary concepts centered around FIVE\xe2\x80\x99s hallmark musical stylings \xe2\x80\x93 including rooftop lounge, bar and nightclub, The Penthouse, soul food meets street food at Soul St. Zurich and MSG-free Gourmet Chinese at Maiden Shanghai along with FIVE\xe2\x80\x99s signature wellness retreat, ReFIVE Spa Zurich. FIVE Zurich revives Zurich\xe2\x80\x99s wild side and provides exceptionally indulgent experiences for guests from the city and international visitors alike.
Watch out for FIVE LUXE, JBR
Proven to be a huge success and growing at an exponential pace, FIVE will be launching its third property in Dubai, FIVE LUXE, JBR. A prime beach-side property in the heart of Jumeirah Beach Road with sweeping sunset vistas of Ain Dubai and Palm Jumeirah, this resort boasts 232 hotel rooms and suites, 212 lavish serviced residences, multiple culinary and nightlife venues, ReFIVE Spa, and an iconic social pool - and is slated to open in 2023. This incredible new property will truly imbibe the authentic and unique Vibe at FIVE for \xe2\x80\x98FIVERs\xe2\x80\x99 that constantly flock to FIVE from around the globe to enjoy the brand\xe2\x80\x99s bespoke entertainment offerings.
So, stay tuned!
The Team
Our IT team is an integral piece of the puzzle. They are cultured yet trendy hosts with an innate ability to anticipate guests\xe2\x80\x99 needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond - crafting exciting memories for our guests that last a lifetime.
The Candidate
As IT Manager, you will join a committed team, driven with the intent of delivering \xe2\x80\x98FIVE-star\xe2\x80\x99 experiences to an international diaspora in the heart of vibrant Dubai and Zurich.
The VIBE at FIVE is all about performing optimally while having the best professional experience of your life. You will be expected to have a passion for your role, disrupt norms all whilst having the best time of your life.

As our ideal candidate, you have proven experience in a highly active environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing guest solutions that break boundaries.
We are looking for a natural self-starter who demonstrates creative and critical thinking abilities, can focus on, and execute, tasks with a sharp eye for detail. An outgoing, people-friendly personality with an ability to think \xe2\x80\x98on your feet\xe2\x80\x99 during changing situations is also essential.

You\xe2\x80\x99ll work closely with the management team to develop constantly evolving service goals.
Key Responsibilities

• 
  Prioritizes and fulfils guest incidents and requests as per FIVE service standards.
  
• Captures and documents both Guest and Colleague incidents and requests formally using the Support Desk Management System.
  
• Works closely with business users to ensure optimization of applications, looks at ways to improve usage and helps develop automated business processes.
  
• Adhere to IT Policies amongst the team, ensures peers and colleagues follow and understand the IT polices. Periodically conducts audits to check the compliance.
  
• Proactively resolves faults and manages service delivery by way of recording incidents, service requests and resolutions.
  
• Proactively monitors systems for both back of the house and guest facing, takes remedial measures to ensure service continuity. Develops trend analysis reports on reoccurring problems so that solutions can be established.
  
• Embraces problems as an opportunity to seek improvement, using Problem Management techniques identifies options to solve both IT and business problems. Develops solutions and/or workarounds using these techniques to ensure a quick and rapid service recovery.
  
• Shares IT knowledge amongst the team and the wider colleague community, shared industry trends and encourages team members to expose themselves to such trends as part of their personal development.
  
• Manages and communicating the team schedule, ensuring that there is always sufficient coverage on duty.
  
• Acts as a point of escalation for the team and for out of hours\xe2\x80\x99 support.
  
• Maintains a cost-conscious solution driven approach, uses own resources where possible to resolve issues and deliver service.
  
• Challenges the norms of the IT team to develop continuous improvement initiatives.
  
• Deploys IT equipment and software safely and securely into the FIVE Hotels and Resorts network. Adheres to local standards and policies for asset management and software installations. Documents new IT assets in Location Logic, obtains and files all colleague acceptance forms accordingly.
  
• Periodically audits location logic to ensure compliance to IT standards, policies and procedures.
  
• Maintains strong governance and change management protocols amongst the team to ensure appropriate documentation and approvals are obtained.
  
• Practices vigilant IT Security best practices in line with IT policies and procedures.
  
• Conducts IT Security awareness sessions with the user community working closely with the training department.
  
• Keeps up to date with the latest technology trends and IT Services concepts.
  
• Advocate FIVE Hotels and Resorts online support process to colleagues, encouraging them to report all incidents and service requests online.
  
• Assists in the recruitment and onboarding of IT Support Specialists.
  
• Works on development plans for the team, identifies technical skills gaps and actively co-ordinates appropriate training.
  
• Conducts performance management reviews in conjunction with IT Manager for the team, identify areas of focus and development. Recognizes and rewards hard work and high performance, encourages and supports good work ethics.
  
• Maintains an accurate IT inventory and asset repository using IT Asset Management System.
  
• Ensures all software and IT access forms are completed and filled according to policy.
  
• Working closely with the IT Manager conduces vendor management initiatives to ensure vendors are providing business value and service levels.
  
• Project manages IT implementations, working closely with vendors to ensure project scope is delivered on budget and on time.