Job Description

About Us:

Tafaseel BPO is a leading business process outsourcing provider, delivering high-quality services and innovative solutions to clients across various sectors. We are currently hiring an IT Manager on behalf of a prestigious governmental entity, offering a unique opportunity to contribute to national-level digital initiatives and public service delivery.

Job Summary:

The IT Manager will be responsible for managing the IT operations, infrastructure, and systems supporting the governmental client. This includes leading IT strategy execution, ensuring high system availability and security, managing a team of IT professionals, and maintaining compliance with governmental policies and standards. The role requires a blend of technical expertise, leadership, and experience in public sector environments.

Key Responsibilities:

Oversee daily IT operations for the governmental client, ensuring smooth functioning of infrastructure, applications, and support services



Develop and implement IT strategies that align with the client's operational goals and national digital transformation initiatives



Lead, train, and supervise the IT team, ensuring consistent performance and growth



Manage IT projects, including system implementations, upgrades, and integrations, ensuring timely delivery and adherence to scope



Monitor system performance, availability, and security, addressing any vulnerabilities or incidents proactively



Ensure compliance with government IT policies, cybersecurity regulations, and data protection laws



Collaborate with vendors and government stakeholders to deliver reliable and cost-effective technology solutions



Manage IT budgets and procurement processes in line with public sector requirements



Maintain documentation, IT policies, and disaster recovery/business continuity plans

Required Skills and Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree preferred)



5-8 years of progressive experience in IT, including at least 2-3 years in a managerial or supervisory role



Strong background in IT infrastructure, systems administration, networking, and cybersecurity



Experience working with or for governmental entities is highly preferred



Excellent leadership, communication, and stakeholder management skills



Proven project management experience (PMP certification is a plus)



Familiarity with government IT regulations and compliance requirements



Relevant certifications (e.g., CISSP, CCNA, Microsoft Azure, ITIL) are an asset