Job Description

1.

Operational Oversight & Leadership

Supervise and mentor IT and web support staff, including the Web Developer Oversee daily IT support and infrastructure maintenance Enforce IT standards, procedures, and documentation practices Ensure IT and web-related tasks are executed on time and escalate where needed Coordinate resource planning and task distribution between IT operations and web development
2.

System Administration & Microsoft 365 Management

Serve as a senior admin for Microsoft 365, Azure AD, Intune, and SharePoint Manage licenses, groups, permissions, security policies, and compliance settings Set up Conditional Access, MFA policies, data retention policies, and audit logging Guide device provisioning and application deployments
3.

Security, Backups & Compliance

Implement and enforce cybersecurity policies across systems and devices Ensure endpoint protection, data encryption, and secure access controls are active Manage Microsoft Defender and data loss prevention (DLP) settings Oversee backup policies for both cloud and local data
4.

Standardization & Process Improvement

Document standard operating procedures (SOPs) for all IT and web infrastructure functions Create scalable and replicable templates for onboarding, offboarding, support, and device management
5.

Support & Escalation Management

Serve as an escalation point for complex or critical IT issues Help define and maintain service levels and response KPIs Provide user support when needed, while enabling designated backup resources
6.

Web Development Oversight

Supervise the Web Developer, ensuring website and digital assets align with IT security and hosting standards Review and approve technical aspects of plugins, hosting, backups, and performance optimization Support prioritization of web-related projects in alignment with business goals
7.

IT Projects & Infrastructure Planning

Lead or support new IT projects (e.g., ERP integrations, server upgrades, Wi-Fi rollouts) Assess and modernize current tools and platforms Coordinate with vendors as necessary for infrastructure or licensing
8.

Collaboration & Communication

Work cross-functionally with HR, Finance, Sales, Marketing, and Leadership Communicate risks, issues, and improvement plans clearly to management Provide regular status updates and summaries of IT and web operations
Job Type: Full-time

Pay: AED10,000.00 - AED12,000.00 per month

Experience:

* Developer : 3 years (Preferred)