Job Description

KRA 1: IT infrastructure Management - Define IT infrastructure strategy, architecture, and processes - Maintain all IT operations, including operating systems, security tools, applications, email systems, laptops, desktops, VC equipment.
- Analyze department needs and recommend solutions and/or best practices to increase user productivity.
- Maintain the software & hardware inventory across departments & offices including user licenses, laptops, etc.
- Manage the existing vendors and identify new suppliers to support all our users across all offices. KRA 2: Security - Prevent potential external cyber-attacks by conducting frequent audits to identify vulnerabilities and ensuring complete security of all our operating platforms.
- Mitigate risks by solutioning & implementing policies.
- Develop disaster procedures in case of security breach and incorporate it within the IT manual.
- In an event of a security breach, follow internal IT manual resulting in minimum impact & document safety-related shortcomings and affected processes. KRA 3: User Management - Take end responsibility for user support such as troubleshooting, managing user access on applications such as SharePoint, M365 portal and licenses such as AutoCAD, Microsoft Project Plan, Adobe etc.
- Manage onboarding and off boarding of employees.
- Train employees on both software and hardware best practices. Qualifications & Skills for IT Manager - Bachelor's degree in information technology, computer science, software engineering, or a related field.
- A minimum of 5+ years of experience as IT Manager for 100+ employees' company.
- Experience in building customizing and deploying security policies on Microsoft 365 and other applications.
- Excellent working knowledge of computer systems, security, system administration, data storage systems, wireless technology applications, IT security and phone systems.
- Strong working knowledge of the M365 Portal (SharePoint, Intune, Active Directory, Emails, Teams).
- Strong communicator to both technical and business users. - Demonstrate an ability to plan and prioritise work schedules.
- Ability to demonstrate an understanding of important market trends in the IT Industry.
- Ability to think strategically in planning and anticipating changing business priorities. Job Type: Full-time Salary: AED5,000.00 - AED7,000.00 per month Experience:

• IT Manager: 5 years (Required)