About Jumeirah & the Hotel: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf. With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience. An opportunity has arisen for IT Manager at Jumeirah beach Hotel. The main purpose of this role is to manage the implementation of the SBU’s IT plans and operations to effectively enable the SBU’s operations and improve end-user experience whilst striving to improve IT efficiency and operational excellence.

• Manage the implementation of the SBU IT plan, in line with the overarching IT strategy, through SBU-specific service level agreements (SLAs) and internal quality controls, to ensure that all IT efforts are delivered as per the agreed upon budgets, timelines and standards.
• Receive guidelines from the Group IT function and/ or the SBU Director of IT and apply them to implement the group-wide hotel systems, hotel operations and enterprise architecture initiatives within the SBU, to ensure that it benefits from IT investments and innovations.
• Manage the regular assessment and update of the SBU’s IT systems and infrastructures to ensure that they are secure, scalable and have the capacity and reliability to effectively support the SBU’s operations and growth.
• Manage the delivery of day-to-day IT support services to Colleagues, including network connexions, user access control, hardware configuration etc. in accordance with the agreed upon SLAs, to ensure the provision of seamless and efficient IT support.
• Manage the response to all ad-hoc IT queries received from Colleagues and Guests and facilitate the accurate and timely provision of solutions, to ensure the provision of high levels of end-user service and to enable business continuity.
• Manage the investigation of end-user problems escalated by IT Support Colleagues, identify their source, determine possible solutions and implement them to ensure the prompt and effective resolution of problems.
• Oversee all network infrastructure operations, installation, and maintenance, including LAN, WAN, and interconnect points, in order to ensure that they are maintained up-to-date and performant.
• Manage the day-to-day operations of the IT department providing guidance, encouraging teamwork, and facilitating related professional work processes to achieve high performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations.
• Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests.
• Recommend improvements to departmental policy, implement approved departmental policies, processes, and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
• Motivate subordinates and contribute to the identification of opportunities for change initiatives, programmes and projects considering best practices, improvement of processes and productivity improvement.