Job Description

Job Title:

IT Help Desk Support L1

Location:

Khalidiya, Abu Dhabi, UAE

Employment Type:

Full-Time

Priority:

Candidate must have their own laptop/system capable of handling remote support tools and troubleshooting tasks efficiently.

About ATIS

ATIS (Al Tharwaneya Integrated Solutions), established in 2020 in Abu Dhabi, UAE, and expanded to India in 2023 (Pune), is a leading integrated services company delivering IT, digital, and facility management solutions. ATIS combines technology, innovation, and client-centric design to provide end-to-end solutions with excellence.

Role Overview

We are looking for a proactive and customer-focused

IT Help Desk Support L1

technician to provide front-line technical assistance, troubleshoot system and network issues, and support end users in hardware and software-related concerns. The ideal candidate will have a solid understanding of Windows environments, excellent communication skills, and hands-on experience with end-user computing (EUC) tools and ITIL processes.

Key Responsibilities

Manage desktop devices (hardware, software, and connectivity) incidents through to resolution. Provide desk-side support, IMAC (Install, Move, Add, Change) services, and troubleshooting for laptops and desktops. Perform hard and soft break-fix services for hardware and software components. Support and maintain standard operating systems and office applications for end users. Manage configuration, patch updates, and hardware replacements for desktop systems. Monitor security compliance, antivirus status, and system performance across all devices. Assist with remote management and monitoring tools for system health and maintenance. Analyze service desk calls and incident data to recommend user training or automation improvements. Provide VIP and on-site IT support as required. Maintain asset records, spares, and buffer stock according to ITIL standards. Coordinate with other IT teams for escalations and problem resolution.

Skills & Requirements

Proven experience providing Level 1 IT or desktop support. Strong knowledge of Windows OS (Windows 7/10/11). Good to have: Knowledge of Active Directory, smart hands and feet support, and MAC device management. Familiarity with remote support tools, ServiceNow (or similar ticketing systems). Understanding of MS Office, Outlook, VPN, and mobile device support. Basic knowledge of ITIL processes (Incident, Change, Problem, Service Request). Excellent communication and troubleshooting skills. Associate degree or diploma in IT/Electronics required; Bachelor's degree preferred.

Preferred Skills (Good to Have)

Experience supporting hybrid or remote user environments. Knowledge of Microsoft Teams / Lync, and basic networking. Ability to work independently and under pressure. Familiarity with automation or monitoring tools.

What We Offer

Opportunity to work with international clients and enterprise-level systems. Professional growth in a fast-paced, technology-driven environment. Supportive and collaborative work culture. Exposure to IT infrastructure, end-user computing, and modern IT operations.
Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month