Job Description

IT Help Desk Engineer - POS Support - Sharaf DG - Dubai, UAE
Position Overview
Sharaf DG is hiring an IT Help Desk Engineer with expertise in POS installation and end-user support to ensure seamless IT operations across retail outlets and head office. This role involves installing, maintaining, and troubleshooting POS systems, desktops, and laptops, as well as providing Level 1 and Level 2 IT support. A valid UAE driving license and personal vehicle are mandatory.
Location: UAE
Location: Dubai
Industry: Information Technology (IT)
Function: Technical Customer Service / Support
Salary: 8000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Job Details

• Install, configure, and maintain POS terminals at cashier stations across multiple retail stores
• Provide Level 1 and Level 2 help desk support for desktops, laptops, printers, and POS systems
• Troubleshoot hardware and software issues related to end-user devices and peripherals
• Respond to and resolve IT support tickets promptly, maintaining proper documentation of incidents
• Coordinate with vendors and internal IT teams for hardware replacements, upgrades, and repairs
• Conduct routine checks to ensure system readiness and compliance with IT standards
• Support IT asset management, including inventory tracking and documentation
• Travel to retail locations across the UAE to provide on-site support when required

Ideal Profile

• Bachelor's degree in Computer Science, Information Technology, or related discipline
• 4-5 years of proven experience in IT support and POS system installation
• Strong knowledge of Windows OS, networking fundamentals, and endpoint security practices
• Familiarity with retail IT environments and cashier terminal operations
• Excellent troubleshooting, problem-solving, and communication skills
• Ability to work independently, manage priorities, and deliver under pressure
• Valid UAE driving license and personal car - mandatory

Why Join Us
Sharaf DG offers a challenging IT support role in a dynamic retail environment, with opportunities to work across multiple outlets and implement hands-on solutions that directly impact business operations.
About the Company
Sharaf DG is one of the UAE's largest electronics and lifestyle retailers, with a strong presence across the GCC. The company is known for delivering innovative retail experiences and robust IT-enabled operations to support its expanding network of stores and business units.
Job Title IT Help Desk Engineer - POS Support - Sharaf DG - Dubai, UAE
IT Help Desk Engineer - POS Support - Sharaf DG - Dubai, UAE
Position Overview
Sharaf DG is hiring an IT Help Desk Engineer with expertise in POS installation and end-user support to ensure seamless IT operations across retail outlets and head office. This role involves installing, maintaining, and troubleshooting POS systems, desktops, and laptops, as well as providing Level 1 and Level 2 IT support. A valid UAE driving license and personal vehicle are mandatory.
Location: UAE
Location: Dubai
Industry: Information Technology (IT)
Function: Technical Customer Service / Support
Salary: 8000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Job Details

• Install, configure, and maintain POS terminals at cashier stations across multiple retail stores
• Provide Level 1 and Level 2 help desk support for desktops, laptops, printers, and POS systems
• Troubleshoot hardware and software issues related to end-user devices and peripherals
• Respond to and resolve IT support tickets promptly, maintaining proper documentation of incidents
• Coordinate with vendors and internal IT teams for hardware replacements, upgrades, and repairs
• Conduct routine checks to ensure system readiness and compliance with IT standards
• Support IT asset management, including inventory tracking and documentation
• Travel to retail locations across the UAE to provide on-site support when required

Ideal Profile

• Bachelor's degree in Computer Science, Information Technology, or related discipline
• 4-5 years of proven experience in IT support and POS system installation
• Strong knowledge of Windows OS, networking fundamentals, and endpoint security practices
• Familiarity with retail IT environments and cashier terminal operations
• Excellent troubleshooting, problem-solving, and communication skills
• Ability to work independently, manage priorities, and deliver under pressure
• Valid UAE driving license and personal car - mandatory

Why Join Us
Sharaf DG offers a challenging IT support role in a dynamic retail environment, with opportunities to work across multiple outlets and implement hands-on solutions that directly impact business operations.
About the Company
Sharaf DG is one of the UAE's largest electronics and lifestyle retailers, with a strong presence across the GCC. The company is known for delivering innovative retail experiences and robust IT-enabled operations to support its expanding network of stores and business units.
Post Details
Job Start Date
Salary from 8000.00
Salary to 12000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required