Provides desktop hardware and software problem identification and resolution for all PCs and related equipment.
Completes hardware moves and equipment replacements for all PCs and all PC related equipment.
Provides feedback and suggestions to the appropriate Information Services architecture teams on topics related to supported hardware and software standards.
Support and ensure compliance with workstation hardware and software standards (including delivery) as determined by the Information Services department.
Communicate with team lead and manager on day to day environment.
Communicate with end users and provide needed support to meet immediate customer needs.
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