Job Description

Title : IT Head

Budget: AED 20,000 - 25,000

Location: Onsite - Dubai

Office hours: Monday-Friday

Type: Strategic + hands-on leadership

About the company

A fast-growing Dubai-based business services & corporate solutions firm focused on company formation, compliance, legal support and ongoing corporate services. We're people-first, fast-paced, and scaling quickly - you'll lead tech strategy, drive automation and make IT a competitive advantage.

Role summary

Lead IT operations, drive AI-driven automation, and own CRM implementation to transform how the business works - strategic vision + daily technical delivery.

What you will own

IT Administration & Infrastructure: Manage core IT systems, cloud, networks, security, backups, vendors, and IT policies. AI, Automation & Process Innovation: Identify inefficiencies and implement AI-driven automation using LLMs, RAG, and low-code tools. CRM Implementation & Optimization (Zoho preferred): Lead end-to-end CRM design, customization, automation, integrations, dashboards, and user adoption. Cross-Functional Delivery & Leadership: Convert business needs into technical solutions while managing multiple projects and stakeholders. Security, Compliance & Risk: Ensure data security, compliance, audits, disaster recovery, and privacy across all IT systems.

Must-have (non-negotiable)

Proven AI/automation implementation experience (LLMs, RAG, automation platforms). Strong IT administration background (systems, cloud, security, IT ops). Full-cycle CRM implementation experience -- Zoho CRM strongly preferred. Excellent stakeholder management and documentation/process mapping skills.

Education & experience

Bachelor's / Master's in IT, Computer Science, Engineering or equivalent. 5+ years in IT management, digital transformation or technical leadership in fast environments. Demonstrable record of CRM rollouts, API integrations and cross-functional projects.

Functional competencies

AI tools, automation platforms, workflow engineering. Cloud architectures, backups, monitoring and security protocols. CRM setup, blueprints, API integrations, dashboards and analytics. Strong analytical, problem-solving and project management skills.

Key behaviours

Clear communicator who can influence leaders. Strategic thinker who gets hands-on. Proactive, organized, and outcome-driven. Collaborative leader focused on ownership and results.
Job Types: Full-time, Permanent

Pay: AED20,000.00 - AED25,000.00 per month

Application Question(s):

Do you have 5+ years of UAE experience in IT management, digital transformation or technical leadership in fast environment company? Have you led a full CRM implementation (design ? go-live ? adoption)? Do you have hands-on experience managing cloud infra, backups, security policies and incident response? Have you implemented AI/automation (LLM-based workflows, RAG, or low-code automations) in production? * Just to confirm, have you reviewed the full job description and are you comfortable with the offered salary range of AED 20,000 - 25,000?