Job Description

Job Information

Date Opened

05/19/2025

Job Opening Status

On-Hold

Job Type

Full time

Industry

Technology

Work Experience

5+ years

Salary

8000

City

Dubai

State/Province

Dubai

Country

United Arab Emirates

Zip/Postal Code

337-1500

About Us

Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.

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Technical Support

Provide first- and second-level support for hardware, software, and network issues. Troubleshoot system and network problems, diagnosing and solving hardware/software faults. Respond to support requests via phone, email, ticketing systems, or in person.
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2. System and Network Maintenance

Install, configure, and maintain operating systems, software applications, and computer hardware. Monitor and maintain computer systems and networks (LAN/WAN). Support and maintain IT infrastructure including servers, switches, routers, printers, and Wi-Fi access points.
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3. User Support & Training

Set up new user accounts and profiles and deal with password issues. Assist employees with onboarding/offboarding from an IT perspective. Provide technical guidance and training to users on systems and applications.
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4. Security & Compliance

Implement and maintain security protocols (antivirus, firewalls, access controls). Ensure compliance with internal IT policies and regulatory requirements. Conduct regular audits of systems and user access rights.
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5. Backup and Recovery

Ensure regular backups of data and systems are completed. Assist in disaster recovery planning and execution. Restore lost or corrupted data when needed.
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6. Asset & Inventory Management

Maintain accurate records of hardware and software assets. Manage IT equipment procurement, tracking, and retirement.
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7. Documentation and Reporting

Document technical issues and solutions for future reference. Maintain records of system configurations and support activities. Generate reports on system performance, uptime, and incident resolution.
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8. Project Support

Assist in IT-related projects such as system upgrades, migrations, or office moves. Collaborate with vendors and other departments for project implementation.

Requirements

#

Technical Support

Provide first- and second-level support for hardware, software, and network issues. Troubleshoot system and network problems, diagnosing and solving hardware/software faults. Respond to support requests via phone, email, ticketing systems, or in person.
#

2. System and Network Maintenance

Install, configure, and maintain operating systems, software applications, and computer hardware. Monitor and maintain computer systems and networks (LAN/WAN). Support and maintain IT infrastructure including servers, switches, routers, printers, and Wi-Fi access points.
#

3. User Support & Training

Set up new user accounts and profiles and deal with password issues. Assist employees with onboarding/offboarding from an IT perspective. Provide technical guidance and training to users on systems and applications.
#

4. Security & Compliance

Implement and maintain security protocols (antivirus, firewalls, access controls). Ensure compliance with internal IT policies and regulatory requirements. Conduct regular audits of systems and user access rights.
#

5. Backup and Recovery

Ensure regular backups of data and systems are completed. Assist in disaster recovery planning and execution. Restore lost or corrupted data when needed.
#

6. Asset & Inventory Management

Maintain accurate records of hardware and software assets. Manage IT equipment procurement, tracking, and retirement.
#

7. Documentation and Reporting

Document technical issues and solutions for future reference. Maintain records of system configurations and support activities. Generate reports on system performance, uptime, and incident resolution.
#

8. Project Support

Assist in IT-related projects such as system upgrades, migrations, or office moves. Collaborate with vendors and other departments for project implementation.

Benefits

Insurance Self + Spouse


Self + Spouse