Job Description

Responsibilities

* Technical Support: Provide prompt and efficient on-site and remote support to company users, resolving their technical issues and answering questions. * Knowledge Base Contribution: Develop and maintain a user-friendly knowledge base with clear and concise information to empower users to find solutions independently. * Project Management: Participate in internal IT projects, managing the onboarding/offboarding process for all IT projects and end-user computing services. * Vendor Communication: Act as a liaison with service providers and vendors, ensuring the smooth delivery of IT services. * Escalation: Effectively escalate complex issues to senior engineers or teams for further resolution. * User Training: Deliver user training sessions on new software, tools, or procedures as needed.

Requirements

* Experience: Minimum 3 years of experience in IT support or a related field. * Education: Bachelor's Degree in Information Technology or a related field preferred. * Language Skills: Proficient in English (reading, speaking, and writing). * Work Flexibility: Willingness to work shifts and standby during weekends when required. * Technical Expertise: Strong understanding of computer hardware, software, networking, and office equipment. * Software Proficiency: Excellent knowledge of Microsoft products like Windows, Microsoft 365, Word, Excel, and PowerPoint. * Communication and Interpersonal Skills: Effective communication and interpersonal skills to build rapport with diverse users throughout the company. * Organizational Skills: Strong sense of responsibility and excellent time management abilities.