Job Description

Position Summary - The Senior IT Engineer is responsible for designing, implementing, monitoring and managing the IT infrastructure of the organization to ensure maximum uptime for users, including designing, system configuration, documenting, training and managing the installation of a new service/solution, and maintaining, upgrading or migrating existing systems as necessary.
Job Responsibilities
Designing and implementing new network solutions and/or improving the efficiency of current networks through ongoing monitoring and troubleshooting.
Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
Configuring network equipment, firewalls, routers, access points and switches to maximize network efficiency and security.
Digital transformation mindset to migrate from legacy on-prem systems & services to virtualization and cloud based services.
Planning and performing upgrades and migrations.
Investigating faults in the network, updating network equipment and configuration.
High degree of competency in Microsoft 365 services with a focus on Teams and Enterprise solutions.
Deliver customer business transformation and success through accelerated adoption and usage resulting in customer references
Responsible for the management and upkeep of Microsoft Modern Workplace systems for delivery of services
Maintain strong knowledge of Microsoft Cloud solutions and lead design relative to implementing technologies that comprise Workplace services and solutions.
Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction.
Acquire and maintain knowledge of relevant Microsoft services and support policies in order to provide technically accurate solutions to customers.
Assist to develop internal documentation and procedures related to specific customer environments.
Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in IT security.
Required Experience & Qualifications
8 yrs of experience in a similar role
BS degree in Computer Science
Microsoft certification is a must
Cisco certification is a must (Meraki certification is preferred)
Fortinet certification is a plus
Strong working knowledge Microsoft 365, including, but not limited to, Teams, Enterprises Mobility and Security Suite, and Azure Active Directory
Strong working knowledge of Microsoft Security Solutions
Extensive experience in migrating clients and services from on-prem to Cloud
Understanding of IT processes and procedures concepts
Excellent troubleshooting capabilities
Ability to grow and learn new technologies