Help AG is looking for an IT Documentation Coordinator to join our team. The IT Documentation Coordinator will be responsible for managing and maintaining all IT documentation, including policies, procedures, technical specifications, user guides, and training materials. The ideal candidate has a strong understanding of IT processes, excellent organizational skills, and the ability to effectively collaborate with various teams and stakeholders.
Responsibilities

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  Assist with documentation including writing and editing, proofreading upon request, and formatting.
• Work with colleagues to ensure integrity and consistency of documentation practice across the company.
• Maintain records and files, including inventory documents, assets, modification of records and customer files.
• Organize an archiving documentation system.
• Assist with internal communications, including creating and sending MoM memos, newsletters, and emails.
• Onboarding of customers on multiple platforms including but not limited to remedy and other customize portals.
• Practical hands-on experience of smart reporting tools.
• Labelling, sorting, and categorizing documents for ease of use.
• Retrieving documents upon request.
• Adhering to regulatory requirements.
• Removing documents that are obsolete.
• Excellent written and verbal communication.
• Maintain the records, licenses, company\xe2\x80\x99s confidential documents.
• Take care of documents version control.
• Sound knowledge of processes and stages.
• Very good knowledge of applying formulas in excel.
• Understand and follow the incident response process through event escalations.
• Able to prioritize responsibilities and adhere to deadlines.
• Familiar with computer software programs such as word processors, spreadsheet programs, and database systems.
• Basic networking knowledge so that the person is familiar with technical terminologies.

Qualifications and Skills

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  Minimum 2 years of experience in data organization.
• Experience in maintaining the records.
• Microsoft Office (Word, Excel, Power point, MS. Project).
• Experience in professional level documentation.
• Sound knowledge and hands on experience of technical documentation.
• Familiar with analytics and preparation of day-to-day operational reports.
• Knowledge of ticketing tools.
• Multitasking ability.
• Flexible to work in fast phasing environment.

Benefits

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  Career progression and growth through challenging projects and work.
  
• Employee engagement and wellness campaigns activities throughout the year.
• Annual flight tickets to home country.
• Excellent learning and development opportunities.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Open door policy.

About Us
Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge. Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region. Help AG has firmly established itself as the region\'s trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity. With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.