1. Job Purpose assist the IT department and provide assistance to the organization with hardware support. Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Handle business-critical IT tasks and systems administration Research and evaluate emerging technologies, hardware, and software. Track and maintain hardware and software inventory. 2. Primary Duties Performed Network and Firewall Managements Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions. Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions. Analyze processes, technologies, and vendors continually to find areas for improvement. Prepare cost\xe2\x80\x93benefit analyses when upgrades are necessary and monitor vendors to ensure that they\xe2\x80\x99re offering the best-possible service and value for business needs. Train employees to use software and hardware; troubleshoot issues and provide technical support when needed. Develop and execute disaster planning and maintain data backups. Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly. Monitor data-center health using existing management tools and respond to hardware issues as they arise; help build, test, and maintain new servers when needed. Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments. Assist the help desk and other teams with troubleshooting to identify root cause and provide technical support when needed. Perform routine and scheduled audits of all systems, including backups. 3. Qualifications and Experience Required Diploma in Computer Hardware and networking or another related field from a recognized Institute. Minimum 2-3 years of relevant experience in a capacity of technical support Strong creative and analytical thinking Deep knowledge of operating systems (ex: Microsoft Exchange, Active Directory), current equipment and technologies, enterprise backup and recovery procedures, and systems performance monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching. Expertise in implementing, configuring, and testing IT solutions. Job Type: Full-time Salary: BD500.000 - BD800.000 per month Education:

• Diploma (Required)

Experience:

• IT coordinator: 3 years (Required)
• ERP Support: 2 years (Preferred)