Job Description

Job Title IT Coordinator

Description

This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it's a state of mind. THE HYDE DUBAI Hyde Hotels, Resorts & Residences, part of the world-leading Accor group opened the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade. Hyde Hotel Dubai Business Bay, a five-star hotel, opened their doors in Q4 2021. The 276-rooms, all with balconies, is a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa - the tallest building in the world. Hyde Hotel Dubai features three incredible culinary experiences including the Mediterranean concept, Cleo Mediterra?Aneo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern. Also, on the property is The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area. The hotel's public areas, guestrooms and Cleo was designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge designed by Tristan Plessis Studio. THE POSITIONThe IT Coordinator will maintain information technology systems and networks. They will perform both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems. JOB RESPONSIBILITIES Ensures that the hotel works with Accor Hardware partners. Has a good relationship with Hardware Partners. Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners. Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components. Ensures that all Accor IT Policies and Guidelines are being applied in the hotel. Ensures that only original and properly licensed application programs according to the IT management's policy and requirement are running on the hotel's systems and computers. Has a good relationship with the Software suppliers. Supports the hotel in resolving Software issues by escalation of issues to Software suppliers.Ensures that no user in the hotel has access to programs other than needed to perform the job. They are in charge to provide and maintain a training program (in coordination with the Training department). This is to enable the best possible know how, skill level and use of systems by all employees in the Hotel. Is responsible for compliance of the Hotel with Accor IT Security Policy. Is responsible for the backup of all relevant user generated data, be it part of the general system or personal systems. They assure that the relevant backup policies are always duly respected and the system reaches the highest level of security.Provide In-house guest IT related matter troubleshooting and practice a proactive support at 100% availabilityProperty management systems (PMS) and Symphony (POS) replacement or upgrade and alignment . Networks - Data, Voice, IPTV and Wi-Fi support & administrationIT inventory management and administration. Fully in charge of managing & timely reporting of all IT assets in the propertySmooth running of all computer systems.Regular data safe /backup.Compliance with IT Policies and GuidelinesInstitute protocols for the use of IT across departments and projectsProvide advice on the most suitable IT choicesProvide technical support or training for systems and networksAct as link between end users and higher-level supportInstall and configure software and hardware (printers, network cards etc.)Perform troubleshooting, repairs and data restorationPerformance maintenance activities (e.g. backups)Maintain licenses and upgrade schedulesEnsure that IT actively contributes to cost saving and revenue generating strategiesProvide support to Guests and Colleagues in the event of hard and software problems, and /or Hotel equipment failure.PERSONAL ATTRIBUTESSound Computer knowledge in Opera System, MICROS and MS office applications etc.Pleasant personalityNeat appearanceDisplays initiativeCustomer/people-orientedPro-active and requires minimum supervisionOral and written fluency in EnglishTeam playerFlexible and adaptable to different working locationsQUALIFICATIONSDiploma in ITEXPERIENCEMinimum of 1- 2 years relevant experienceOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

You have applied correctly

A message has been sent to the employer, you are going to receive the reply soon. Good luck!

You have applied correctly

The request has been sent correctly. However, we have seen that your resume is incomplete. We highly recommend you to fill it to let the employer know you. These are the fields you have empty: