Provide high-quality support to application users;
Diagnose and resolve technical problems related to the use of business applications;
Provide direct interaction with customers to answer their questions and resolve their technical issues;
Provide advice on the optimal use of software solutions;
Ensure rapid and efficient assistance, thus contributing to customer satisfaction and loyalty;
Write and maintain technical documents, user guides and support documents;
Collaborate effectively with internal teams: solution designers, platform administrators, product managers, project managers;
Participate in the development of projects by providing technical and functional expertise.
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Job Profile
You ideally have a minimum of 5 years' experience as an Application Support.
Technical Problem Solving: Ability to diagnose and resolve technical problems related to the use of business applications;
Computer skills: Good understanding of operating systems, networks and databases;
* Technical Documentation: Ability to create and maintain user guides and support documents;
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