Job Description

The Position

Key Responsibilities Works in close cooperation with: Customer Service Team, Sales Team & Supply Chain Team.

Responsible for IT related activities: -Perform Installations of Digital Solutions (cobas infinity, uPath, eVal,TIQCon, etc..) -Organize and run Customer trainings on Digital Solutions -Perform upgrades of active Digital Solutions base -Perform Customer support -Provide expertise on customer presentations & consulting -Responsible for Technical Service related activities: -Perform Roche Instruments installations -Perform Roche Instruments Preventive & Curative maintenances

Other responsibilities: -Report of all activities on Roche CRM -Actively participate to reach Customer Service Objectives -Able to work perfectely in the Customer Service Organization 24/7 -Handle the Company assets with care and according to the Company policy. -Ensure the safe custody and good maintenance of assigned Company property (car, computer, phone, product samples and literatures etc). -Ensure that all activities he/she is responsible for are carried out correctly, completely and timely. -Handle other job related responsibilities and tasks that are assigned by his/her superiors

Skills and Experience: -General: fluent French, English and Arabic. IT Experience, Technical Service Experience -Personal Qualities: flexible, communicative, team player, entreprenarial mindset

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.