Job Description

Job Position: IT Admin (Mid-Level)

Job Summary:

IT Admin is responsible for providing technical support and assistance to end-users within an organization. This includes installing, configuring, and troubleshooting hardware, software, servers, networks, and systems to ensure optimal performance and minimal downtime. The ideal candidate should have strong problem-solving skills, a customer-oriented mindset, and the ability to communicate technical information clearly to non-technical users.

Key Responsibilities:

Systems & Infrastructure Management

Manage, maintain, and troubleshoot servers, workstations, and network devices. Perform system upgrades, patches, and regular maintenance on Windows and/or Linux environments. Monitor system performance and ensure high availability of IT services. Administer Microsoft 365, Active Directory, Group Policies, user accounts, and access permissions. Oversee backup systems, perform routine backups, and support disaster recovery procedures.
Network Administration

Configure and maintain switches, routers, firewalls, and VPNs. Monitor network performance, availability, and security. Troubleshoot connectivity issues across LAN/WAN/Wi-Fi environments.
Security & Compliance

Implement and maintain security best practices for endpoints, servers, and networks. Manage antivirus, EDR, MFA, and other security tools. Conduct periodic audits of system access, security logs, and compliance requirements. Assist in incident response and remediation.
IT Asset & Documentation Management

Maintain inventory of hardware, software licenses, and IT assets. Document system configurations, procedures, and troubleshooting guides. Ensure IT policies and procedures are followed and updated.
Project & Vendor Coordination

Participate in IT-related projects such as system upgrades, migrations, or new deployments. Coordinate with external vendors for IT equipment procurement, repairs, and service agreements. Assist with evaluating and implementing new technologies.

Qualification & Education:

Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field.

Certifications (optional but advantageous):

CompTIA A+, Network+

Microsoft Certifications

ITIL Foundation

Cisco CCNA

Experience:

1-3 years' Experience with Windows OS, Microsoft 365, networking, and troubleshooting tools

Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED5,000.00 per month

Education:

Bachelor's (Required)
Experience:

* IT Admin: 1 year (Required)