Job Description

The IT Administrator will be responsible for ensuring the smooth operation of Bettorian's technology environment, including employee onboarding/offboarding, hardware and software management, cybersecurity coordination, and general IT infrastructure. This role is critical in supporting both day-to-day office functionality and long-term security, scalability, and efficiency of our systems.
Key Value Elements
Onboarding & Offboarding

• Provision laptops, peripherals, accounts, and system access for new hires.
• Ensure smooth offboarding with secure deactivation of accounts and recovery of equipment.
• Maintain IT onboarding guides and support materials.

Hardware & Software Management

• Oversee procurement, setup, and maintenance of all hardware and office equipment.
• Administer and track software licenses, renewals, and compliance.
• Ensure effective asset management (inventory, maintenance schedules, upgrades).

Cybersecurity & Compliance

• Collaborate with departments to maintain robust cybersecurity practices.
• Monitor and manage access controls, MFA, VPNs, and firewalls.
• Support data protection compliance in line with local and international regulations.
• Coordinate regular IT security training for staff.

IT Operations & Support

• Act as primary point of contact for all IT-related issues.
• Monitor system performance and troubleshoot issues proactively.
• Manage email systems, cloud storage, productivity suites, and communication tools.
• Maintain business continuity protocols (backups, disaster recovery).

Cross-Functional Collaboration

• Partner with Operations and People teams to align IT processes with business growth.
• Support Finance/HR on IT aspects of payroll, benefits platforms, and secure employee data management.
• Liaise with external vendors for IT services, subscriptions, and equipment procurement.

Experience & Background Required

• Proven experience as IT Administrator, IT Manager, or similar role in a fast-paced environment.
• Strong knowledge of IT systems, cloud platforms (e.g., Google Workspace, Microsoft 365), and cybersecurity best practices.
• Hands-on experience with hardware provisioning and troubleshooting.
• Understanding of compliance requirements (GDPR, ISO, SOC2, or regional equivalents).
• Experience supporting distributed or remote-first teams is a plus.
• Strong communication skills to liaise across teams and departments.
• Ability to balance long-term infrastructure planning with immediate problem-solving.

Bettorian

Skills Required