Job Description

Job Summary:

The IT Support Executive is responsible for providing technical support and assistance to end-users within an organization. This includes installing, configuring, and troubleshooting hardware, software, networks, and systems to ensure optimal performance and minimal downtime. The ideal candidate should have strong problem-solving skills, a customer-oriented mindset, and the ability to communicate technical information clearly to non-technical users.

Key Responsibilities:Technical Support:

Provide first and second-level support for desktops, laptops, printers, and mobile devices. Troubleshoot hardware and software issues via phone, email, remote access, or in person. Set up and configure new hardware and software for users.

User Assistance:

Respond to support tickets in a timely and professional manner. Assist users with issues related to email, applications, VPN, internet access, etc. Train employees on software and system usage when needed.

Network & Systems Support:

Monitor network and system performance. Assist in resolving network connectivity issues. Support IT infrastructure including LAN/WAN, Wi-Fi, and server environments under the supervision of senior staff.

Installation & Configuration:

Install operating systems, applications, and system upgrades. Configure new user accounts, permissions, and passwords in Active Directory or other systems.

Maintenance & Documentation:

Perform routine maintenance tasks such as updates, patches, and backups. Document issues, resolutions, and procedures for future reference. Maintain inventory records for hardware, software licenses, and other IT assets.

Security & Compliance:

Follow and enforce IT policies and procedures, especially related to cybersecurity. Support compliance efforts such as software license audits and data protection regulations.

Qualifications:Education:

Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field (preferred)

Certifications (optional but advantageous):

CompTIA A+, Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation Cisco CCNA

Experience:

1-3 years in an IT support or helpdesk role Experience with Windows OS, Microsoft 365, basic networking, and troubleshooting tools

Skills:

Strong technical troubleshooting abilities Excellent communication and interpersonal skills Ability to work independently and as part of a team Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshdesk) Understanding of cybersecurity basics
Job Type: Full-time

Pay: AED2,000.00 - AED3,000.00 per month