Job Description

IT HIRING BRIEF - DIVA GROUP

Position Title:

IT Administrator / IT Operations Executive

Location:

Dubai, UAE

Department:

Internal IT & Systems Management

Reports To:

Director of Operations / CEO

Objective of the Role:

We are seeking a proactive, detail-oriented, and solution-driven IT Administrator to manage and maintain the full scope of Diva Group's internal IT systems, data infrastructure, and digital operations. The ideal candidate will ensure

seamless day-to-day performance

,

security

, and

accessibility

across all IT systems--while also supporting automation, maintenance, user training, and structured digital handovers.

Key Responsibilities:

Daily Operations & System Management

Manage and monitor biometric cloud attendance systems and backups Ensure the Diva File Server (FILE SVR) and shared folders are consistently accessible and secured Maintain the DM_Master Folder, Subscription Sheet, and IT log files Regularly update and monitor shared WhatsApp Group documentation and reasons

Security & Access Control

Oversee user rights and permissions for internal folders and file servers Monitor access to confidential documents, including job folders and digital asset archives Ensure cybersecurity hygiene and system patching is maintained regularly

AWS Cloud Systems & Backups

Manage cloud-based backups and document archival processes Maintain logical structure and version control across internal databases Ensure external drives and cloud folders are consistently updated with verified backups

Documentation, Budgeting & Reporting

Track system logs, incident reports, and handover summaries Maintain up-to-date documentation for all tools, platforms, and hardware Coordinate with HR and Finance to ensure access handover during employee onboarding or exit

Technical Support & Troubleshooting

Provide first-line support for all employees' IT issues (hardware, access, connectivity) Support printer/server/router troubleshooting and escalate to vendors where required Ensure uninterrupted network and email services across departments

Required Skills & Experience:

2-4 years of proven experience in IT operations or systems administration Strong knowledge of server management, data backup solutions, access control, and internal file systems Familiarity with biometric attendance systems, VPNs, shared drives, and remote support tools Ability to manage documentation workflows using Excel, Google Sheets, and system logs Basic knowledge of cloud services (Google Drive, Dropbox, AWS preferred) Strong problem-solving mindset and confidentiality in managing sensitive data

Desirable Traits:

Reliable, proactive, and well-organized Strong communicator who can document and explain processes clearly Experience working with multi-department setups (HR, Finance, Studio, Sales) Familiarity with Talent/media/digital production industries is a plus

Working Hours:

Monday- Friday | 9:00 AM to 6:00 PM - Saturday 09.00 to 13.00
(With flexibility to respond to emergency tech issues after-hours)

Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month

Education:

Bachelor's (Preferred)
Experience:

IT infrastructure: 2 years (Preferred)
Application Deadline: 04/07/2025
Expected Start Date: 07/07/2025