About the role

Job Purpose: Part of Multi-sourcing Service Integration MSI Center. Deliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams. For IPVPN & Enterprise Telephony Customers implement the simple and standard changes & get the complex changes activated in agreed time as per SLA with Customer. Key Tasks and Responsibilities: Ø Assess requests for change that originate from incident management, problem management, release management, or continuity management. Ø validate and classify the change request according to its complexity defined in the Change catalogue Ø Register changes as needed to handle requests for change or receives change requests from other change initiators Ø Determine the risk and impact for requested changes Ø prepare implementation plans by creating tasks Ø Implement simple and standard change requests for IPVPN & Enterprise Telephony Ø For complex changes liaise with correct entity to get the change implemented in agreed time as per SLA with Customer Ø Monitor the progress of changes. Ø Monitor and report quality of first time right, on-time change implementation Ø Ensure and monitor delivery of change implementation within agreed lead times Ø Perform the pre-checks before the change window time Ø Guide the field Engineer for all scheduled change activities Ø Perform the post-implementation review Ø Check with the customer that his application is running with no problems. Ø Send success report to all involved entities after the completing the change Ø Once the change process is completed, the entire process should be documented in a database (CMDB) that all stakeholders can access Ø Manage Project and bulk change requests using standard process and procedures Ø Assess, prioritize, respond and report on time for expedite requests