Ipt Change And Release Manager
Cairo, Egypt
Job Description
About the role
- Working closely with the vendor for any software version release after completing the testing stage and deployment stage, and work closely with the application development team, testing team, and production team.
- Manage Change/release activities on IPT Microsoft ,CISCO infrastructure for designated Customers
- Perform Feasibility study and risk assessment of new Changes/release
- Leads the Change Advisory Board to approve or reject significant change management projects & complex changes, ensure that risks, impacts and coordination are documented and understood by the CAB members.
- Schedules change projects, and ensures availability of required resources (human, hardware, or software)
- Lead continual improvement plans for Enterprise Telephony Change Management
- Update LLD documents to reflect the changes implemented
- Compile all of the changes into a comprehensive Forward Schedule of Changes for review by the CAB members.
- Maintain Dashboard and KPIs to track activities
- Monitor the completion and thoroughness of PIRs.
- Organize e-CABs as necessary to facilitate the review of emergency changes.
- Lead release activity and release road map representation with the customer.
- Organize training and guarantee process & tools awareness of impacted teams and write out working instructions
About you
- Engineering, Computer Sciences or Telecommunications degree.
- 4-5 years on IP Telephony experience/ Data services
- Experience on IPT service implementation (multivendor knowledge is a plus)
- ITIL V4
- Office 365 /Teams foundation/AudioCodes
- CCNA/CCNP collabration certificate is a plus
Additional information
Skills and abilities: -- Good interpersonal and communication skills
- Good time management, and organizational skills
- Taking charge of complex projects and ensuring successful delivery in time
- Customer Oriented Attitude
- Team Spirit
- Proactive, self-motivated
- Problem Solving Skill
- The ability to combine in-depth technical knowledge with outstanding customer service skills
- Customer facing skills.
- Ability to interface with multiple internal teams
- Good Presentation skills.
Department
Customer Services & OperationsContract
Regular
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Job Detail
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Job IdJD1422692
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCairo, Egypt
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EducationNot mentioned