Who We Are

At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world\'s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX vision is a world of financial access backed by blockchain and the power of decentralized finance.

We invest in our people as much as we invest in technology. We are united by our engaging culture, here we win as a team, embrace changes, and do the right thing. We are committed to creating a friendly, rewarding and diverse environment for OKers. It doesn\'t matter where you come from, here everyone feels valued, respected and has the same opportunities to develop and thrive - we want to bring out the best in you.

About the Opportunity

We are seeking an experienced Institutional Support Specialist to join our team. The ideal candidate will have a strong technical background, API experience, analytical skills, and proficiency in English along with at least one additional language. The primary responsibilities of this role include providing exceptional customer support, offering product and API solutions, analyzing and solving customer problems, and collaborating with cross-functional teams. Trading knowledge is highly desirable for this position.

What You\'ll Be Doing:

Provide Exceptional Customer Support:

• Communicate effectively with clients via telegram(main) & secondary channels to address their inquiries, troubleshoot issues, and provide timely solutions.
• Utilize strong communication skills, oral and written, in English and at least one other language to ensure effective communication with international clients.

Product and API Solutions:

• Articulate product and API solutions to clients over telegram and phone (if needed) demonstrating a deep understanding of our offerings.
• Analyze customer problems, identify root causes, and provide effective solutions to ensure customer satisfaction.
• Collaborate with the sales and product teams to relay customer feedback and contribute to the improvement of our products and services.

Continuous Learning and Improvement:

• Collaborate with L2 support and TL to enhance API knowledge and improve issue resolution processes.

What We Look For In You:

Diploma or Bachelors in STEM or business related fields.

Strong technical background with API experience.

Analytical skills to diagnose and solve customer problems.

Proficiency in English and at least one other language, including Chinese.

Excellent communication skills to engage effectively with clients.

Perks & Benefits

• Competitive total compensation
• More that we love to tell you along the process!

OKX