Role purpose:
Vodafone Business has revenues of €10bn a year with the Cloud & Security (C&S) business unit its fastest growing area. With the market growing at 13% CAGR, C&S is a key part of the Vodafone Business plan for the next four years. Today, the C&S business unit has €0.5bn revenue and is growing at 14% a year.
The C&S Business unit runs the portfolio of Managed Cloud, Security and Software services that is offered to Vodafone Business customers across twelve countries. We are developing a range of simple, embedded and scalable cyber security services to offer to our base of 500,000 SME and Large business customers to fit seamlessly with their network, cloud and mobile estates.
The C&S Sales Support team is in place to drive this business and the Sales Support Specialist is a key role within the team, ensuring that the customers always have a knowledgeable point of contact who can quickly move their request forward, and work closely with sales teams to accomplish this. The role includes advocating and managing the relationship with our partners IBM, to get to quote through the Request for Service (RFS) process for new and existing C&S accounts. Responsible for engaging cloud sales teams and wider Vodafone & IBM stakeholders on process improvement, process communication and team collaboration. Subject matter expert and initial escalation point for sales teams, account teams and customers alike. Key responsibilities:
1. Responsibility for managing the RFS process for sales to existing Cloud & Security customers from pre contract, to contract signature, in conjunction with the field sales and account management teams.
2. Maintain a symbiotic relationship with IBM to manage the RFS process for existing and/or new C&S accounts, act as an initial escalation point for the customer or colleagues for the process and provide subject matter expertise for internal and external stakeholders.
3. Contribute customer and stakeholder insight to the venture for planning and forecasting, process improvement, process communication and team collaboration.
4. Be the champion of sales tools and associated data quality, and drive up NPS for all requests.
5. Collaborate with sales teams that support existing and new customers to drive the growth of the C&S business across multiple channels and support the execution of the sales strategy in line with Vodafone targets and objectives.
6. Demonstrate the #spirit behaviours in all aspects of the role with a keen focus on customer loyalty.