What you will do
Inside Sales-Renewal Specialist is a key role reporting to Service Excellence Manager and will be based in our Dubai Office. You will be part of our Inside Sales Team who supports our Controls Aftermarket team with Maintenance & contract renewals within UAE.

As an Inside Sales Renewal Specialist you will understand customer needs, probes to recognize opportunities, solves problems and recommends solutions. You will be focused on providing excellent customer service, promote the Johnson Controls value proposition to building owners / facilities and information technology (IT) leaders.

As Inside Sales \xe2\x80\x93 Renewal Specialist will focus on initiating and managing PSA renewals, managing existing customer feedback, complaints and disputes in addition to leveraging PSA analytics to address possible Customer retention issues. You will also execute the sales process and cultivate growth by managing relationships.

How you will do it

As an Inside Sales \xe2\x80\x93 Renewals Specialist/consultant you will be using your expertise to perform below responsibilities:

Review current / expiring contract

Review contract performance

Partner with local area team on price increases

Weekly special action calls with local area team

Handling AR customer disputes

Present / follow up with customer on proposal

Process modifications to contracts (bill to, terminations)

Capture all ISR activities in SFDC

Review current / expiring contracts and identify upsell opportunities

Partner with local area team on revised scope & pricing

Prepare updated proposals & quotations

Present / follow up with customer on revised proposals

You will be responsible for following up on Renewal opportunities via phone, email and social leads. You will utilize our defined Customer renewal list, and initiate contact and the renewal process at the required time whilst continuing to promote the Johnson Controls service value proposition to building owners, facilities managers and IT managers as required depending on the particular stakeholders for that site. Interacting with your customers on a daily basis, identifying and offering appropriate solutions or hand-off any qualified leads for opportunities or non-standard renewals outside of your scope to your outside sales partner will be part of your job.

What we look for
Required

Degree / Diploma in Business, Electronics, Mechanical or Electrical Engineering or equivalent

Minimum 2 years of Inside sales, telemarketing selling, or business experience

Proficiency with MS Office programs (MS Word, Excel, PowerPoint, Outlook) and internet-based software

Excellent verbal and written communications skills

Ability to multi-task, prioritize, and manage time effectively

A high level of integrity, and resilient temperament

Service minded, Customer centric self-starter

Adaptable and able to demonstrate active listening skills and Customer empathy

Analytical skills and detail orientation

Strong negotiation skills and able to manage conflict

Preferred

Minimum 3 years of Inside sales, telemarketing selling experience or business experience at a product company

Track record of over-achieving goals

Demonstrated ability to influence account decision makers at key levels

Strong phone presence and experience dialing dozens of calls (45-60 on average) per day

Experience working with a CRM database

Ability to rapidly build knowledge of Johnson Control\xe2\x80\x99s product lines

Johnson Controls